Samsung trade in is horrible

[gizzyman]

I was going to trade in my daughters s9+ for the s10+ using the samsung trade in, at t he last minute decided against it because she has small cracks on the screen, so instead I sent in an extra s8+ hoping they would just take it and adjust the difference...they wont do it...so they sent back my phone...but I didnt get my phone back, I sent them a verizon phone, I got back a sprint phone..whose ever phone it was and got rejected there was nothing wrong with it, its in great shape, I just wanted my verizon one back!

 

[Rukbat]

Actually, aside from the label, the only differences are:

The Sprint variant is missing LTE bands 18 and 19 (which aren't used, as far as I know), but the Verizon variant is missing bands 1, 12, 17, 25, 26 (and at least band 12 is pretty common).

 

[Rodney Willis]

Actually, aside from the label, the only differences are:

The Sprint variant is missing LTE bands 18 and 19 (which aren't used, as far as I know), but the Verizon variant is missing bands 1, 12, 17, 25, 26 (and at least band 12 is pretty common).

I have a note 9 I got from Samsung thought about trading it in for s10 plus . But I have to still pay the difference on the note and pay off the s10 so I just decided to wait

 

[anon(10181084)]

I was going to trade in my daughters s9+ for the s10+ using the samsung trade in, at t he last minute decided against it because she has small cracks on the screen, so instead I sent in an extra s8+ hoping they would just take it and adjust the difference...they wont do it...so they sent back my phone...but I didnt get my phone back, I sent them a verizon phone, I got back a sprint phone..whose ever phone it was and got rejected there was nothing wrong with it, its in great shape, I just wanted my verizon one back!

That is awful! That is NOT how a company should do business. Have you tried talking to their support about this?

 

[Hermes Hidayat]

I was going to trade in my daughters s9+ for the s10+ using the samsung trade in, at t he last minute decided against it because she has small cracks on the screen, so instead I sent in an extra s8+ hoping they would just take it and adjust the difference...they wont do it...so they sent back my phone...but I didnt get my phone back, I sent them a verizon phone, I got back a sprint phone..whose ever phone it was and got rejected there was nothing wrong with it, its in great shape, I just wanted my verizon one back!

so you sent in a Verizon version and they sent back a Sprint version?then its not yours...
so you actually sent 2 phones(s9+ and s8) to Samsung USA?

 

[Hermes Hidayat]

I have a note 9 I got from Samsung thought about trading it in for s10 plus . But I have to still pay the difference on the note and pay off the s10 so I just decided to wait

if you can just wait for Note 10...Note 9 to S10 Plus isnt gonna be a big difference(unless youre in the US you can get the SD version)and you plan on getting the "ultimate" version...

 

[bkeaver]

so you sent in a Verizon version and they sent back a Sprint version?then its not yours...
so you actually sent 2 phones(s9+ and s8) to Samsung USA?

No the OP said he sent the s8 instead of the s9 because of screen cracks.

 

[Rodney Willis]

if you can just wait for Note 10...Note 9 to S10 Plus isnt gonna be a big difference(unless youre in the US you can get the SD version)and you plan on getting the "ultimate" version...

I was thinking about the S10 plus 5G is what I'm contemplating