Here is the email exchange between myself and Samsung...I have had Samsung phones in the past and they always seem to deflect any responsibility. And I have never known them to ever fix or update one of their phones, I would be highly surprised if we ever receive any kind of fixes, Froyo, etc. without relying on the XDA community...
---------my email to samsung----------
My family recently bought 3 AT&T Captivate Galaxy S phones...
We are having some problems with all 3 of them -
1) The GPS chips are not working correctly
2) The contact groups do not sync with the contact groups defined in Google contacts
3) The MMS functionality is not working on them
Its a great phone, but these 3 problems are really making us re-evaulate our decision while were within our 30 day return period.
Please advise.
---------------samsung's reply--------------
Thank you for your inquiry.
We understand your distress concerning the GPS feature of your Captivate.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Regarding the contact groups not syncing with the defined contact groups in Google contacts. For additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For the MMS functionality, make sure that the MMS settings is correctly configured and activated by your service provider. While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider's customer service department for additional information.
We appreciate your patience and understanding.
Thank you for choosing Samsung.
Sincerely,
Technical Support
---------my email to samsung----------
My family recently bought 3 AT&T Captivate Galaxy S phones...
We are having some problems with all 3 of them -
1) The GPS chips are not working correctly
2) The contact groups do not sync with the contact groups defined in Google contacts
3) The MMS functionality is not working on them
Its a great phone, but these 3 problems are really making us re-evaulate our decision while were within our 30 day return period.
Please advise.
---------------samsung's reply--------------
Thank you for your inquiry.
We understand your distress concerning the GPS feature of your Captivate.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Regarding the contact groups not syncing with the defined contact groups in Google contacts. For additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For the MMS functionality, make sure that the MMS settings is correctly configured and activated by your service provider. While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider's customer service department for additional information.
We appreciate your patience and understanding.
Thank you for choosing Samsung.
Sincerely,
Technical Support
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