Screen Protectors

[Jennifer Stough]

Ok hold on, your confusing me again.
Does the company have a product that they can repackage and sell? Do they have the revenue from the sale of the product? Was the product defective? No, No, and No. Therefor the company WAS ripped off. Of course they do not have a product they can repackage or resell. So let's take your magic panty example; the company claims that these panties will magically make you lose weight, you wear them several times but you don't lose an ounce. So you take these "defective" panties back because they did not perform as described. You get refund, did you now just rip off the company (because we both know those things aren't going back on the shelf.
Or another, you buy an electric drill....it doesn't drill, you take it back. You get your money back, are you a scammer? Again, the drill doesn't work, why would they put it back on the shelf?

Companies do not put defective, warranty items back on the shelf...it cannot be sold as new, it's against the law.
This I know, I processed warranty items electronically for a large company years ago. Defective product never goes back on the shelf. It either gets sent back to the manufacturer or destroyed in the field.

I understand that you were not knowledgeable about the product. It could have been described better. But that doesn't mean the device didn't work as it was supposed to. I still stand by what I say when I said it wasn't defective and the company is at a loss.

Sent from my Verizon Droid DNA

 

[Jennifer Stough]

I will some it all up by saying this: yes, best buy and Zagg both should be more clear with how the product is meant to work. You bought it thinking it would not attain scratches and was appalled to find that it did. That is normal, but I do think you would have faired better had you researched the product. Due to the nature of the product it can't be reused so a return was denied and I understand this since the product wasn't defective but is a shotty product in a lot of people's eye. You got a return for it regardless and the company is at a loss for it.

Sent from my Verizon Droid DNA