Screen rotation problems

[Mirest]

I've been having issues with rotating my screen with my S7E. It seems like the sensors are not working for some reason. When I rotate the phone the screen orientation does not change. I've realized it's a bit better when rotating right, but even than I can never get the screen back to portrait unless I lock and unlock portrait mode settings.

Anyone know of any steps to troubleshoot, or any advise for such a situation?

 

[Tim1954]

Dial *#0*# to get into service mode and check out the hardware there.

 

[sherful]

So what does a non technician do when I get to that screen?

 

[sparksd]

You can select "Sensor" and check out the Accelerometer and Gyroscope - as you move the phone around, are the displayed values changing significantly? The Gyroscope has a Selftest option. Basically, this is checking out the movement sensors to see if they are working.

 

[Mirest]

Dial *#0*# to get into service mode and check out the hardware there.

Thanks for this tip! Found out the accelerometer was not working properly. Couple restarts later it started working again

 

[ticketbabe2]

I've been having issues with rotating my screen with my S7E. It seems like the sensors are not working for some reason. When I rotate the phone the screen orientation does not change. I've realized it's a bit better when rotating right, but even than I can never get the screen back to portrait unless I lock and unlock portrait mode settings.

Anyone know of any steps to troubleshoot, or any advise for such a situation?

Restart usually clears that for me, & make sure rotation setting is not off..sometimes accidently hit tile without realizing it.