Screen Scratching Easily

[sonofyou]

Woo hoo! as I mentioned in my earlier post the more people who post on forums about this the better. This is now a global problem for samsung and being attributed to the clear view case. I've even got logged evidence now that I had this issue way before it was posted in other forums. Good consumer laws here in Australia should see a new phone on its way. Thats my optimistic view at this stage anyhow.

 

[jschu22]

Returned my regular S6 yesterday for the edge and all was fine until I went to another store in the mall with much better lighting. Boom- front of phone looked like the finish on a 3 year old car. Went right back to at&t to exchange, which wasn't as easy as you would expect with the horrible lighting in there. What should have a been a quick "we will replace that right away" was instead 5 minutes of discussion and a flashlight.

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[Kyle Tate]

I am also dismayed at how easy my S6 edge is scratching. I have four 2-3mm long scratches that can be felt with a finger nail. Like the others posting here, this is just after a week of very careful use in empty pockets and 5 of those days I had it in a Samsung clear view case. Previous phone, a Note 2, has one tiny scratch after 2 years of use which I can account for when the windscreen mount in the car came unstuck. There is no way I going to be able to put the S6 face down for the fancy pantsy edge lighting. Unless there is a heap of internet chatter on this issue I know the retailer I bought it from will just blame mishandling on my part.

Was the Note 2 screen glass? I know it sounds obvious but it is glass, and not even as thick as your windshield which if you go outside and run your hand along or get the angle just right with the sunshine you will see lots of things and scratches from driving on the road.. That is what glass is supposed to do. How do we counteract that? Get yourself a handful of screen protectors. You don't need a huge Defender case, but you do need something to protect a $700 device that is made solely on the outside of glass. Behind that metal. So comparing your Note 2 to the edge is apples and oranges.

 

[sonofyou]

Err? Note 2 has glass screen (Gorilla glass 2 I believe but not fussed if proved wrong) = 1 tiny scratch after 2 years of use. S6 edge has glass screen (Gorilla glass 4 as listed on Cornings web site) =even more marks than previously mentioned in earlier post after 4 weeks of use. As also mentioned in earlier post, clear view case to add additional protection to screen ( which is currently being blamed by many as the cause of the problem). General use and transport of phones not changed so I think a fair comparison. Why you think I need a life skills lesson on how to see scratches on my windscreen has left me very puzzled. In fact, you comparing my windscreen glass to the God knows how many times more expensive glass on my phone which is claimed to be super tuff by the manufacturer is more akin to comparing oranges to a carrot. Different in every aspect but colour ( both good for your health of course). Very odd response indeed

 

[Kyle Tate]

Err? Note 2 has glass screen (Gorilla glass 2 I believe but not fussed if proved wrong) = 1 tiny scratch after 2 years of use. S6 edge has glass screen (Gorilla glass 4 as listed on Cornings web site) =even more marks than previously mentioned in earlier post after 4 weeks of use. As also mentioned in earlier post, clear view case to add additional protection to screen ( which is currently being blamed by many as the cause of the problem). General use and transport of phones not changed so I think a fair comparison. Why you think I need a life skills lesson on how to see scratches on my windscreen has left me very puzzled. In fact, you comparing my windscreen glass to the God knows how many times more expensive glass on my phone which is claimed to be super tuff by the manufacturer is more akin to comparing oranges to a carrot. Different in every aspect but colour ( both good for your health of course). Very odd response indeed

That does suck that your screen is scratched, if I could I would wrap this thing up in bubble wrap. But, you seem to be in the minority as the majority of people are quite happy with their phones, the majority of Samsung edge phones were not scratched or I think you hear a whole lot more about it. And I don't think it has anything to do with you or the consumer laws more than it does the fact that you got a ****ty phone within 30 days And the manufacturer is going to do something to make it right or wherever you purchased it. As a matter of fact I think within the first three months of anything goes wrong with your phone Samsung, Best Buy, AT&T, wherever you got it from will replace it. I don't have any experience with the Note 2, and I never bought into the fact that guerrilla glass four was going to be perfect or close to indestructible. It's kind of like a really bad lethal weapon movies, I figured you could use the Mel Gibson metaphor, when they have to continue to go up in numbers and make you think that you're getting something better than lethal weapon three, it's all about marketing. After 3 Blackberries, 3 Samsung galaxies, two iPhone's, 2 iPad, I've never scratched the screen. I think somebody did point out the fact that there was a difference between phones that were made in Korea and phones that were made in China. As a matter of fact I saw it on more than one android site. This reminds me of when people were freaking out about battery usage and how quickly it would drain, at the end of the day I still have 12 hours without even putting it on power saving mode. Some people just got a really bad shipment, but that doesn't make the whole brand line subject to questions about the structural integrity.

I'm also not the only one on here commenting about taking your phone out in direct sunlight in order to really get it a good look at the surface. It just sucks, but you'll be getting a new phone, and the other 30 million of us will be completely enjoying ours and you will join us. Again, sorry your phone got scratched. Did you loan it to Bruce Jenner? Cheers mate and good luck!

Now for the rest of you, go out and get yourself a screen protector! This phone is not going to crap out on you from internal heat or even dropping it. They have already updated and fixed many software issues to most people's liking, the biggest thing that is going to make people complain is the fact that this whole phone is covered in tempered glass. Glass! Protect it with something. It isn't that hard.

 

[midnitee]

If u touch sand or metal particles. Theyl stay on ur finger tips and cause the scratching. The glass released gets pushed around making many more scratches. So just clean it often gently with a tissue. Even pockets may have sand and sand is harder than corning gorilla 4

 

[aokusman1]

I love my phone but I noticed about a day and a half after having the device in the sun I have a couple of hairline scratches on it already. Now I checked the device for scratches when I first got it after hearing about so called scratch gate but mine was flawless. I don't miss handle my device, it stays in my pocket with nothing else in there with it. Not sure what's going on could my device not have a coating on it.

If you are really concerned about scratches you should put a screen protector on it.

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