Screen turning off issue?

[maestreaux]

Having a weird issue with my phone lately. When I watch a youtube video or Netflix on my phone my screen keeps goes in and out like it turns off? The audio continues to play fine but the video fades in and out? It seems to do it randomly with no set pattern or reason. anyone else?

 

[itguyjax8430]

Having a weird issue with my phone lately. When I watch a youtube video or Netflix on my phone my screen keeps goes in and out like it turns off? The audio continues to play fine but the video fades in and out? It seems to do it randomly with no set pattern or reason. anyone else?

Welcome to Android Central!

Have you tried booting in to recovery and clearing out the partition cache. Should sort any issues out for you.

 

[isdaako]

Agree with itguy. Step one, wipe the cache.

 

[maestreaux]

Welcome to Android Central!

Have you tried booting in to recovery and clearing out the partition cache. Should sort any issues out for you.

Not sure how to do that but i'll give it a try. Thanks

 

[maestreaux]

I was able to shoot a short video of what my phone is doing. Sorry about the quality but using a much older device to shoot it. It only seems to happen when I'm watching Netflix or You Tube videos. It does it whether i'm on WiFi or cell signal. Really frustrating. Adaptive brightness is turned off.

https://www.dropbox.com/s/6n585rpfag2rjsm/20160202_225640.mp4?dl=0

 

[turbo93]

Overheating? Install something like GSam and see temp...

 

[maestreaux]

Overheating? Install something like GSam and see temp...

Nope. Already have GSam installed. Went straight to youTube and watched a trailer and it immediately started doing it. Temp was high 70's.

 

[Dom12]

Mine started doing this same thing. It's not as rapid as what your video showed, but mine will stay dark for a few seconds before fading back on. Did you ever find a solution that got this to stop happening?

 

[ScottMGS]

Mine was doing that, too. I just rebooted and it hasn't happened since.

 

[Dom12]

Ah, that did seem to fix it, for now at least. I don't watch a lot of videos, so I wasn't too bothered by this, but the other day I was trying to use the UPC scanner in the Amazon app and it was doing it there too. I use that quite a bit for price checks and to look up reviews etc. So that would've definitely bothered me. I can handle an occasional reboot tho, so thanks for the tip.

 

[udazavlanje]

Having a weird issue with my phone lately. When I watch a youtube video or Netflix on my phone my screen keeps goes in and out like it turns off? The audio continues to play fine but the video fades in and out? It seems to do it randomly with no set pattern or reason. anyone else?

Less than 2 weeks since I bought the phone and it just started doing that while watching yt videos. Super annoying - blackouts last from a few sec to 10,20. No clue why. I'll see if the reboot fixes it, but even if it does, this shouldn't be happening on a flagship phone like this. I really love everything about this phone performance and hardware (except for the size) but this ruins it all and makes me consider returning it (within 14 day period) and wait for something else to come out - factory unlocked and run on all US networks

Moto XPE/VZW Moto X DE/N7

 

[Lucy Davies]

My moto x force seems to do this in power saving mode only. Only does it every now & then but don't no if it's normal.

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[Dom12]

It's been a couple months since I posted, and I haven't had the problem again in that time. Yeah, it shouldn't happen, but if it's fixed with a reboot and doesn't come back in over 2 months time, I wouldn't worry too much about it.