screen will turn off in 5 seconds

[JoBudden]

To keep this pop up from showing in the future make sure the proximity sensor isn't blocked.

It's not. But I still get this message every time I wake my phone.
Does anyone know a fix?

 

[hydrofarmer]

Haven't had this happen but I have posted before about my screen turning on in my pocket (even after hitting lock button from call screen) while on calls using my Bluetooth ear piece. It would mute, hang up etc. One thing I found helped prevent pocket dialing was to get on the call and make sure to hit the home button before locking the phone.

 

[hydrofarmer]

Maybe there is a more broad issue with the proximity sensor / screen functions.

 

[anon(238680)]

But I still get this message everyone I wake my phone.

Do you have power saving mode on?

 

[JoBudden]

Do you have power saving mode on?

Hey, I just checked this in the settings and it is not turned on

 

[JoBudden]

bump?

 

[Iva_LadyDiCaprio98]

by any chance do you have a screen protector blocking the sensor? another way to see if it's a sensor problem is by dialing *# 0 *# (put everything together, no spaces) and select sensor then place your finger over the sensor to see if it responds that way or if it does it on it's own. if nothing is blocking the sensor and it activates on it's own then it might be a sensor problem

 

[JoBudden]

hey thanks for the reply. I don't have a screen protector on the phone. the problem still exists. I think I'm going to try a wipe see if that clears it up. if not then I guess I'll have to trade it in for a new device.

 

[Lilshaq65]

hey thanks for the reply. I don't have a screen protector on the phone. the problem still exists. I think I'm going to try a wipe see if that clears it up. if not then I guess I'll have to trade it in for a new device.

Did you just get the S8? & did you do a backup from restore of any kind?

 

[JoBudden]

nah I like to start a new device fresh and I have the s8+.

 

[InfoBreaker]

Steps to prevent this from continuing.
Settings - Display - scroll down to Keep Screen Turned Off - Turn Off

 

[InfoBreaker]

Steps to Prevent this problem.
Go to settings - Display - Scroll down to "Keep Screen Turned Off - and than turn it off.