screen won't light up...

[Katyj1228]

when I make/ receive calls my phone won't light up when pulled away from face, therefor I can't end calls or put in numbers. what's wrong?

 

[GSDer]

It sounds like the proximity sensor is being blocked by something. Perhaps the case, or screen protector.

You can try this - while in the phone app, press the Menu button, select "Call settings", then check (or uncheck) "Auto screen off during calls"

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk 2

 

[killroy321]

I have this same problem with my replacement HTC Incredible. My old Incredible worked but my warranty replacement one wont do it.
I tried this, on the phone screen I went to menu and settings. There is no "Call settings"
I do not have an option for auto screen on or off during calls.
I have looked every where for this type of option and cannot find it.
I'm annoyed.
I'm sure one of you Guru's knows what I'm doing wrong.

 

[Golfdriver97]

I have this same problem with my replacement HTC Incredible. My old Incredible worked but my warranty replacement one wont do it.
I tried this, on the phone screen I went to menu and settings. There is no "Call settings"
I do not have an option for auto screen on or off during calls.
I have looked every where for this type of option and cannot find it.
I'm annoyed.
I'm sure one of you Guru's knows what I'm doing wrong.

Will locking the screen make a difference? Say you call your bank with an automatic response system. Dial them, look at the screen while the call connects and then click the power button, like you are locking your phone. Wait several seconds and try to wake the screen by clicking power again.

From a Sprint Moto X using AC Forums app

 

[GSDer]

I'm sure one of you Guru's knows what I'm doing wrong.

Umm, you're posting an HTC Incredible question in a Samsung Galaxy forum?

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro