Screen won't rotate

[stevesredhed80]

So my two year old got ahold of my phone and threw it down pretty hard...I do have an otterbox on it..so the phone was not damaged in any way, but now the screen won't rotate...I have checked and rechecked the auto rotate feature and also restarted my phone a few times to No avail...any suggestions would be really appreciated.

 

[palandri]

Factory reset?

 

[stevesredhed80]

That's not something I really want to do...any other suggestions?

Posted via the Android Central App

 

[jsgiv]

That's not something I really want to do...any other suggestions?

Posted via the Android Central App

Pull the battery..

If that doesn't work... Factory reset..

If that doesn't work.. Warranty repair...

Posted via the Android Central App

 

[KreepyKen]

That's not something I really want to do...any other suggestions?

Try clearing the phone's cache and restarting it. You won't lose any data.

 

[ChemMan]

Clear the cache, don't know, check if all the sensors are working.

Maybe use CPU-Z

 

[jcords]

Your phone's accelerometer might have been damaged, the sensor that checks the tilt and orientation. Key in *#0*# in your dialer and test your accelerometer under Sensor. The y-angle value should be around 90 and the x-angle value around 0 when you're holding the phone exactly upright, and the values should be reversed if you hold it sideways. You can also use one of the calibration apps available in the Play Store for checking and tweaking.

 

[stevesredhed80]

Thanks for suggestions everyone...I will see what I can do...

Posted via the Android Central App

 

[stevesredhed80]

Real quick..because I am new to thus how do I clear the cache and check the sensors?

Posted via the Android Central App

 

[stevesredhed80]

Also downloaded the cpu-z soon...just not sure how to read the sensor part...

Posted via the Android Central App

 

[Seremedy]

Go to your key pad and call that number that jcords put with the 0 and those other symbols. And to clear the cache partition turn your phone off hold volume up and tthe home button at the same time then while holding the home button and vol up hold the power button for a few seconds so all 3 buttons are being held. Then wait about a minute and i think a robot will come up. Then hold the vol down home button and power button. Then click clear cache partition. The reboot. You will have to use your volume up and down buttons though to scroll down to clear cache partition because the screen doesnt work at those settings.

Posted via my Samsung GALAXY NOTE 4

 

[Seremedy]

Sorry my bad u dont need to do the volume down thing. Just turn your phone off. Then hold vol up home and powrr button at the same time. Then it will say theres an update starting just wait about 40 seconds and it will say no command and a robot. Just wait and it will take u to the clear cache partition screen. The clear it using the volume down button to scroll to clear cache partiton. Click the power on button once you have selected clear cache. Then reboot it.

Posted via my Samsung GALAXY NOTE 4

 

[Seremedy]

*#0*0

Type those in the phone app and call it.

Posted via my Samsung GALAXY NOTE 4

 

[stevesredhed80]

Those numbers don't work when I dial them....

Posted via the Android Central App

 

[stevesredhed80]

OK I cleared the cache partition and did the reboot...going to check screen rotation...be right back

Posted via the Android Central App

 

[stevesredhed80]

Nope...still not working

Posted via the Android Central App

 

[MightyMike]

Those numbers don't work when I dial them....

Posted via the Android Central App

The number Won't dial. It pulls up a hidden menu that should be instant. Copy/paste What j put in will do the trick. Do a split screen So you can see What they asked you to check.

MAY THE 4 BE WITH YOU!

 

[MightyMike]

this is the menu you are looking for.

Go in to sensors.

MAY THE 4 BE WITH YOU!

 

[MightyMike]

Crap...AC app Won't do a split screen? Hmmm...I can't get a split screen with AC? This needs to be fixed! Lol

MAY THE 4 BE WITH YOU!

EDIT: I got it. Not split but at least dual screens.

 

[leerandall]

this is the menu you are looking for.

Go in to sensors.

MAY THE 4 BE WITH YOU!

I don't know about other carriers, but my Verizon Note 4 does not get this menu after entering the *#0*0 key sequence. And if you dial it, some recording answers that I didn't stay on the line long enough to listen to.