Secure Folder Issue

[kixfan]

I received my Note 20 around a week ago from Samsung. I reinstalled everything from the backup on my Note 9 then factory reset it for shipping to Samsung as a trade-in. This morning I needed a file out of my secure folder. It prompted me for a password to transfer the files from backup. I never set a password for it. What can it possibly be asking for? Would it maybe be my Samsung password? I'm scared to try too many passwords in case it locks up or something. Anyone have any idea what password it could be asking for? I no longer have access to the Note 9 as it has been wiped. I have tried the pin for my phone and one other password I thought it could have been but was unsuccessful.

 

[KupKrazy]

Did you use smart switch? It would have asked you to set a password when you set it to transfer your secure data. That is the password you need to unlock it now that it's transferred over. At least that is what I remember when I did it last week.

 

[anon(10614692)]

Did you do a backup while inside the secure folder on the Note 9? This is essential otherwise the data does not get backed up.

https://support.samsungknox.com/hc/...s-different-devices-using-my-Samsung-account-

 

[kixfan]

Did you do a backup while inside the secure folder on the Note 9? This is essential otherwise the data does not get backed up.

https://support.samsungknox.com/hc/...s-different-devices-using-my-Samsung-account-

Yes I did. The data is there I just can't figure out what the password is it wants.

 

[kixfan]

Did you use smart switch? It would have asked you to set a password when you set it to transfer your secure data. That is the password you need to unlock it now that it's transferred over. At least that is what I remember when I did it last week.

No I used an AT&T program for transfer.

 

[anon(10614692)]

Try https://support.samsungknox.com/hc/...507-How-do-I-reset-my-Secure-Folder-password-