Send a complaint to Google Play about Nexus 7 shipping

[dtdlurch]

Key to happy customers:

Under-promise, but over-deliver.

In this case, Google is keeping their "promise" exactly, while other retailers are essentially over-delivering and exceeding expectations. Intentional or not, Google set the expectation. Its their product. But, they are the last to get it out it seems.

 

[Menno]

Oh - okay - Google+ page - So they communicated it to everybody on Google+. Got it. I know when I'm looking to talk to the masses - I go right out to Google+. Some companies actually directly email a site like Android Central because they want people who care to know. But, now that I know it went out to everybody that reads Google+ I stand corrected.

Sorry Internet. The guy whose profile says he wants to work at Google and is defending them, no matter what is said, is right. Check it out on Google+ if you haven't already heard about it at the water cooler. Everybody is talking about what they read on Google+.

I wish I could get into marketing so I could understand that a company doesn't need to communicate to customers. Maybe send an expensive email to everybody that pre-ordered and let them know you care. Just take a statement read 3 weeks ago and let the fanboys on the Internet carry your message. No need to get in front of the story.

Oh - and of course - break the news of your shipping date on the day you ship. Well not you, but other retailers - that you'll punish by not banning them from other products for "breaking release date"

If the release date is mid-July, then why is Gamestop so shady for breaking release date? You say Google is right because it's shipping today and it's mid-July but Gamestop is shady because they are handing them out today? Right.

Ok, lets try this again.

Gamestop is shady because Google did not want the devices selling in stores yet. This is clear because EVERY OTHER RETAILER halted sales within hours of mistakenly selling them yesterday. Gamestop did not. That's why they're shady. Google obviously gave them an initial time frame, and then modified it. Gamestop was still bound to honor that new time frame, they didn't. How are you STILL not getting this?

Google releases press on a blog, via Google+ and via twitter. They've posted it on Google+ and Twitter already and have it be the FIRST thing you hear if you call in to ask. Again, it's been HOURS since the gamestop story hit the press. It's not even on some "mainstream" blogs yet. It takes time to craft a press release. How do you know Android Central WON'T get a release from Google Soon? This is a faster response time than 50% of the tech companys and 90% of hardware companies.


You expect them to craft you a personal reply INSTANTLY. That's not how it works. That's not how Google (or really any other company) works. The issue is with your expectations

 

[otherbot]

Google DID insist to hold off sales (which is why every other retailer stopped shipping them yesterday) Gamestop chose to ignore that

That is not what Google told me. They said that Gamestop had a partnership which allowed them to do it. Google asked them not to release it, and Gamestop said no. According to Google they were allowed to by Asus the actual manufacturer of the tablet. I guess that makes Asus shady too.

 

[DreamSTi]

This thread should be locked. Go cry someplace else.

 

[otherbot]

Ok, lets try this again.

Gamestop is shady because Google did not want the devices selling in stores yet. This is clear because EVERY OTHER RETAILER halted sales within hours of mistakenly selling them yesterday. Gamestop did not. That's why they're shady. Google obviously gave them an initial time frame, and then modified it. Gamestop was still bound to honor that new time frame, they didn't. How are you STILL not getting this?

Because Google told me that Asus allowed them to as I told you in another post. How are you STILL not getting this?

 

[Menno]

That is not what Google told me. They said that Gamestop had a partnership which allowed them to do it. Google asked them not to release it, and Gamestop said no. According to Google they were allowed to by Asus the actual manufacturer of the tablet. I guess that makes Asus shady too.

Then Google needs to make the punishment for saying no a lot more severe, so much so that it over-rules any partnership with asus, HTC, Samsung, or whoever the next nexus device is.

But what you said confirms what I've said. Gamestop is releasing the product early AGAINST Google's wishes.

I fail to see how Google owes YOU (a customer who pre-ordered and thus your product is not effected) anything because some other company can't play nice with others.

 

[Judynnnn]

No, don't complain. They shipped off the tablets the day retail started selling pre orders. You should have reserved at your local retail store.

Sent from my EVO using Android Central Forums

 

[Menno]

Because Google told me that Asus allowed them to as I told you in another post. How are you STILL not getting this?

Because that doesn't change the fact that Gamestop is doing this AGAINST GOOGLE'S WISHES. Which was the main point of my argument from the start.

 

[fog hit]

Half way around the globe, in Afganistan, there are young men and women who would love cold clean fresh water, a shower and hot food.
I'm sure they would look at your dismay, in not getting this new toy ASAP, with deep compassion.
In fact... they would love just getting this new toy, period. Even if it took another month.

 

[Unicorn Rancher]

Don't complain. Buy it locally and save the shipping charges.

Then don't accept the "pre" order that arrives "post" the release date.

Easy-Peasy. Everyone happy happy joy joy.

 

[bayrea]

I expected mine to be hand delivered by larry freakin' page dressed in a giant green android costume @ 6am this morning. That is my expectation!!!!!!!

 

[otherbot]

Because that doesn't change the fact that Gamestop is doing this AGAINST GOOGLE'S WISHES. Which was the main point of my argument from the start.

Asus is the manufacturer. Asus has a legal agreement with Gamestop. Google has no say in it. That is why Gamestop is releasing them.

So if your main point is that Gamestop should do what Google wishes, then GS is shady for selling iPads too.

 

[otherbot]

Don't complain. Buy it locally and save the shipping charges.

Then don't accept the "pre" order that arrives "post" the release date.

Easy-Peasy. Everyone happy happy joy joy.

I'm doing both. First one then the other.

 

[AntsInMyPants]

Google DID insist to hold off sales (which is why every other retailer stopped shipping them yesterday) Gamestop chose to ignore that. The only fault with Google is that they didn't make the cost for ignoring their street date punitive.

If you bought a product that said "will ship in 2-3 weeks" and get pissed it doesn't have an exact date, that is YOUR fault, not a companies.

You really need to stop posting the same thing over and over again across multiple treads. You are being nothing but a Troll.

Add some value and stop telling people they know nothing about retail. I hardly believe your Marketing Major qualifies you as an expert.

 

[UCLA 15]

Asus is the manufacturer. Asus has a legal agreement with Gamestop. Google has no say in it. That is why Gamestop is releasing them.

So if your main point is that Gamestop should do what Google wishes, then GS is shady for selling iPads too.

If your main point is that Asus is at fault for Gamestop's early release, then complain about Asus, not Google. If things worked out the way Google intended them to, Gamestop would have stopped selling them early just like other retailers, and Play Store purchasers would have received their tablets before people buying from brick and mortar would receive them.

Take Gamestop out of the equation. Then what do we have? Play Store purchasers, receiving their tablets when they were promised and before other people. There is zero wrong with that. So if you still have a problem (and not you in particular, since you're going to buy locally), it's with Asus.

 

[TommyC1969]

Google DID insist to hold off sales (which is why every other retailer stopped shipping them yesterday) Gamestop chose to ignore that. The only fault with Google is that they didn't make the cost for ignoring their street date punitive.

If you bought a product that said "will ship in 2-3 weeks" and get pissed it doesn't have an exact date, that is YOUR fault, not a companies.

Again, I have to disagree. Gamestop is intimately familiar with getting guidance when they can and can't sell something. So, the very fact that Gamestop is selling the N7 across the board means that Google has okayed it. There's no other way it could be. Every now and then, with hot items, you might get one or two stores that will go rogue and sell one or two before the manufacturer gives the okay. But this is company wide. The *only* way that every happens (and I know from personal experience) is when the manufacturer has given the okay. In the retail electronics industry it doesn't happen in any other way...not on a company wide scale.

Also, while you do have a small point about Google still being within the 2-3 weeks release timeframe, it is inexcusable that this big a launch didn't have a hard date....an absolute exact date it would be released. Apple does it that way. So does Amazon. Google could have done it, too. Once again, however, it chose not to.

There is no escaping it -- this was a major customer service mistake. There really isn't any way to logically defend it.

 

[Menno]

You really need to stop posting the same thing over and over again across multiple treads. You are being nothing but a Troll.

Add some value and stop telling people they know nothing about retail. I hardly believe your Marketing Major qualifies you as an expert.

If people would stop posting the same pointless complaints they would get different answers. Why make a different response when the complaint is the same. Instead of creating multiple threads complaining about something, they should've kept it to one thread and saved the others for "something of value."

And I never said that my major made me an expert. nice try though.

 

[Menno]

Again, I have to disagree. Gamestop is intimately familiar with getting guidance when they can and can't sell something. So, the very fact that Gamestop is selling the N7 across the board means that Google has okayed it. There's no other way it could be. Every now and then, with hot items, you might get one or two stores that will go rogue and sell one or two before the manufacturer gives the okay. But this is company wide. The *only* way that every happens (and I know from personal experience) is when the manufacturer has given the okay. In the retail electronics industry it doesn't happen in any other way...not on a company wide scale.

Also, while you do have a small point about Google still being within the 2-3 weeks release timeframe, it is inexcusable that this big a launch didn't have a hard date....an absolute exact date it would be released. Apple does it that way. So does Amazon. Google could have done it, too. Once again, however, it chose not to.

There is no escaping it -- this was a major customer service mistake. There really isn't any way to logically defend it.

1) anyone complaining about the lack of a firm launch date has no ground to stand on because Google never promised one. That means you went into the purchase knowing this and can't complain about it after the fact. What the rest of the industry does doesn't matter. buying something expecting the terms to be anything but what's promised is a risk YOU take, not something you should expect.

2) This is Google's first try at selling something without Carrier support. They obviously wanted to give themselves a buffer.

3) Otherbot confirmed via a support rep that the company is doing this against Google's wishes. The reason this is so rare in the tech industry is that generally the punishments are severe. Because of (2) I'm willing to bet that Google didn't make the punishment harsh enough. I doubt this issue will be repeated.

 

[otherbot]

1) anyone complaining about the lack of a firm launch date has no ground to stand on because Google never promised one. That means you went into the purchase knowing this and can't complain about it after the fact. What the rest of the industry does doesn't matter. buying something expecting the terms to be anything but what's promised is a risk YOU take, not something you should expect.

2) This is Google's first try at selling something without Carrier support. They obviously wanted to give themselves a buffer.

3) Otherbot confirmed via a support rep that the company is doing this against Google's wishes. The reason this is so rare in the tech industry is that generally the punishments are severe. Because of (2) I'm willing to bet that Google didn't make the punishment harsh enough. I doubt this issue will be repeated.

1) Your only valid point.
2) Haven't they been selling unlocked Nexus phones for awhile? No carrier support.....
3)Yes against Google - Not against Asus - the manufacturer of the device. Google said they were allowed, but they wish they wouldn't. Too bad.

 

[fog hit]

Half way around the globe, in Afganistan, there are young men and women who would love cold clean fresh water, a shower and hot food.
I'm sure they would look at your dismay, in not getting this new toy ASAP, with deep compassion.
In fact... they would love just getting this new toy, period. Even if it took another month.