I am having the very same problem with the wifes GT, I called tech and they could not solve the problem. They escalated it to a next level tech, but no response yet. I am calling them again today and try to solve this.
The funning thing is they told me to do a factory reset to clear all the old info. The problem is the factory reset is not clearing and restoring to factory settings, I know this because the settings that I have changed are still set after the reset.
I also have another problem with ours, after the factory data reset you have to log into your gmail account during the set up to retrieve your apps and info. If you log in to your gmail account later it will not restore your apps.
When you log in on my OG Droid and Tbolt they will restore the apps at anytime.