My sister order new phones for my mom and dad from the sprint site. she ordered them on a Sunday so they didn't arrive until Tuesday.
I ordered a Moto Q 3 years ago over the phone with customer care. I ordered the phone on Thursday and boom, it was there on Friday when I got home after work. Was never asked what type of shipping or charged for it either. Haven't done it since. Last year I bought my Pre from my local sprint store.