True story...
A month or so ago I shipped two laptops from my office to one of our locations in Texas. FedEx site showed delivered. It showed signed but no one had the package. Sig said "Covid." Checked security cams to see where it said was delivered but no vid of any drop off or pick up by anybody. So we thought maybe someone internally took it.
Sent out two more laptops to same location. Instead of requiring indirect signature I requested a specific person. FedEx site again showed delivered and again the sig on it was "Covid." The person we wanted to sign was our Executive Director so no way she's lying.
Punchline... ED calls FedEx and says what the heck... shows delivered.... signed by her... but it wasn't. FedEx says we'll look into it, calls her back later, says we found the package and delivered it by next day.
It showed signed and delivered and a scanned sig on file... and they "found" the package??!!
Still don't know what happened to the first package of laptops I sent and "they" said delivered and by this time I'm sure they won't be able to find.
But moral to the story... FedEx sucks.
Right now we are waiting on shipment of switches to that same booney location in Texas because lightning storm took down network at that location last week. Last I heard the other day, the track said should be arriving that day. Later find out it hasn't left the drop off or in route. smh