SIM Issues - Again

[gug317]

3 SIM errors in the last month. Thankfully restart has always cleared.

 

[ddsdavid]

Well. I have joined the no Sim card club this week. VZW is sending a new Sim. I'm not holding my breath.

Sent from my HTC6435LVW using Android Central Forums

 

[HalfwayJames]

I work at a Best Buy Mobile and I've been hearing about this issue with the HTC 8x Windows phone as well. I've had a couple customers who have had the no SIM issue on AT&T (phone isn't selling well on Verizon here) and some are on their 3rd handset. I just ordered the DNA today and expect it in a couple days so hopefully I'm one of the lucky ones without any issues. However, this seems to me to be a HTC hardware/software issue instead of faulty SIMs.

 

[osubeavs728]

I've had the phone since launch day and I had my first no sim issue today. I did a restart and it fixed the problem. Hopefully it doesn't become a habit. Anyone with frequent problems notice a difference after the update? I know it might be a little early to tell...

 

[Jennifer Stough]

I had the phone for 15 days with no problems. The day I downloaded the update (my 15th day of ownership), I got the no SIM error. Took it to VZ and they replaced the SIM on the spot. The lady told me she thinks its because these phones are built with integrated SIMs. If that's the case, the issue will just keep happening with every replacement SIM until an update is released that allows the two to work in harmony.

Sent from my Verizon Droid DNA

 

[bellken]

I had this error pretty consistently for a period of time, but, then, it went away. The two things, I did that might have affected this are: re-seat the SIM card, and, I got my battery temp close to overheated. One of my out of left field theories, is that since my DNA, normally does not get too hot, and, I use it in cool weather (lowest battery temp was 4.8 C), is that there might be some condensation inside of the phone. And, that by getting the phone hot, it caused any moisture inside the phone to dry up (we, also, had a lot of foggy weather, when I had most of my SIM card errors). I don't know if my theory is valid, but, I have only had a couple of SIM card errors since my battery got hot. YMMV

 

[Jennifer Stough]

I just got the SIM icon once again. This time I am mad. Normally I would go straight to Verizon to same them reseat or replace my SIM. But it is almost midnight on a Sunday, they are closed. This means I have to wait until 10AM tomorrow morning when the stores open. But that won't be possible because I am booked throughout the day preparing for a PCS and helping my husband clear post. Which means I have to reseat the sim myself and wait for it to happen again. How many times will this have to happen before they offer me a new device? I'm moving across country in 8 days and DO NOT want an unreliable phone. Is this a problem with every handset or just a few defected ones?
Sent from my Verizon Droid DNA

 

[MrRicks84]

I just got the SIM icon once again. This time I am mad. Normally I would go straight to Verizon to same them reseat or replace my SIM. But it is almost midnight on a Sunday, they are closed. This means I have to wait until 10AM tomorrow morning when the stores open. But that won't be possible because I am booked throughout the day preparing for a PCS and helping my husband clear post. Which means I have to reseat the sim myself and wait for it to happen again. How many times will this have to happen before they offer me a new device? I'm moving across country in 8 days and DO NOT want an unreliable phone. Is this a problem with every handset or just a few defected ones?
Sent from my Verizon Droid DNA

(Knocks on wood) I have never had a SIM issue and I hope to never have one. Sorry you and others are experiencing this!!

 

[osubeavs728]

I just got the SIM icon once again. This time I am mad. Normally I would go straight to Verizon to same them reseat or replace my SIM. But it is almost midnight on a Sunday, they are closed. This means I have to wait until 10AM tomorrow morning when the stores open. But that won't be possible because I am booked throughout the day preparing for a PCS and helping my husband clear post. Which means I have to reseat the sim myself and wait for it to happen again. How many times will this have to happen before they offer me a new device? I'm moving across country in 8 days and DO NOT want an unreliable phone. Is this a problem with every handset or just a few defected ones?
Sent from my Verizon Droid DNA

If by "new device" you mean totally different phone, it's unlikely they'll do that. If you mean a different DNA, then you'll have a pretty good chance. There have been multiple people who have gotten CLNR from verizon because of this problem.

I've had the sim issue twice now after having this particular dna for about 3 months. It's not really a big deal for me, a quick restart fixes the issue. Hopefully it doesn't get to the point where I have to start recreating the sim thougn

 

[RLGL1]

It has happened to me 3 times, the latest I lost internet minutes prior to the failure.

 

[AndroidXTC]

I had mine swapped out last week for this issue only to have it re appear on the new handset a few days later. I did notice however after I re seated the SIM tray I was able to push it into the phone a bit deeper than it was originally. I think the tray over time tends to wiggle out of position causing the disconnect of the sim card.

 

[Jennifer Stough]

I meant a new DNA, or in all terms of the word, refurbished replacement. I am very happy with this device in every other aspect. This is only my second SIM issue, but if I get a third I will have to request a new device.

Sent from my Verizon Droid DNA

 

[eisenhulk]

Well, I finally got the "No SIM" message. I've had my DNA for just over three weeks. I have the update. A quick restart took care of it, but I'm hoping this is the first and only time I'll have to deal with this.

 

[Aznmrtaxes]

I got the "you should've gotten the iPhone" talk from my wife, I just look at her and laugh. Overall this is a great phone. Despite some issues it's still an amazing piece of hardware and there is no freaking way I'm going back to an iPhone. It's literally like someone gave me my freedom, the amount of customization I can do is endless, obviously I'm not going to just give back my freedom

Sent from my HTC6435LVW using Tapatalk 2

 

[Aznmrtaxes]

Not sure of this helps but I turned off global mode, changed it to LTE/CDMA mode and it's working pretty good. No dropped calls or anything. When I was on global mode I would constantly get searching for service. But since how I changed it, it will automatically switch to 3G if I'm in an area with no 4G.

Sent from my HTC6435LVW using Tapatalk 2

 

[Cyco9]

It seems to be happening more often for me lately. Sometimes 3 to 4 times a day but then sometimes only about twice a week. Fortunately just toggling airplane mode on and off does the trick 90% of the time.

I haven't swapped SIM cards yet but I'm thinking about it. The only thing stopping me is that most people say they still get the error after swapping SIMs.

 

[Jennifer Stough]

It seems to be happening more often for me lately. Sometimes 3 to 4 times a day but then sometimes only about twice a week. Fortunately just toggling airplane mode on and off does the trick 90% of the time.

I haven't swapped SIM cards yet but I'm thinking about it. The only thing stopping me is that most people say they still get the error after swapping SIMs.

I had the DNA for 15 days (bought brand new) when I got my first SIM error. Took it into the store that day without reseating or restarting and recieved a new SIM. Had that SIM for not even two weeks and recieved the error again on the new SIM. Unfortunately I couldn't take it into the store so I restarted the device, it didn't work. Reseated the SIM and it worked after restarting again.

Sent from my Verizon Droid DNA

 

[luke31]

I don't even know if it makes sense to get a replacement... When I bought mine, it worked well for three weeks. Now, i get the sim issue 2-3 times per day. It seems like every single DNA will start doing at one point, even if it's a month after getting the phone. How many have had successful replacements?

Sent from my HTC6435LVW using Android Central Forums

 

[ddsdavid]

It makes sense to get a replacement because it is a problem and replacements cost them money. There is no incentive to correct the problem if it didn't cost them money. Everyone with a SIM isuue needs to complain LOUDLY!!!

Sent from my HTC6435LVW using Android Central Forums

 

[luke31]

It makes sense to get a replacement because it is a problem and replacements cost them money. There is no incentive to correct the problem if it didn't cost them money. Everyone with a SIM isuue needs to complain LOUDLY!!!

Sent from my HTC6435LVW using Android Central Forums

I see your point there. But it's just frustrating that this problem is so widespread. It can happen a month or two after getting the replacement. I really wonder if it's fixable by a software update. Besides, it's only a matter of time before someone gets into am accident, needs his or her phone to call for an ambulance, only to realize that the phone isn't reading the damned SIM card. That equation = certain lawsuit. And this isn't a problem that affects only a minority of devices... It seems to be more common than not. And very unpredictable. I was proud of my DNA, had it for three weeks and no issues. And then bam, there goes the Sim card problem...

Sent from my HTC6435LVW using Android Central Forums