Since Anroid L Update, Viber background process keeps getting killed

[amar7]

Hello,

since I recieved the POEC update, my phone keeps shutting down the Viber background process and I keep missing calls. (I only see the missed call, when I manually start the app, and the app is working perfectly then, I can recieve and take calls as usual)

I already tried reinstalling Viber, Wipe Cache partition, reboot, delete cache etc.

What can I do now? This is a very annoying thing, that I also experienced with other background apps like NoRoot Firewall, the system keeps shutting down needed background processes without even asking, what kind of ****ty RAM management is that?

 

[Javier P]

Hello Amar. I've read some reports about this same issue. It seems the problem is on Viber side and they are aware of it. I'll try to find the thread where a member shared his conversation with Viber support. In theory an update for the app is on its way. I should contact them through email, you can find it on the Play Store.

 

[ironass]

Hello,

since I recieved the POEC update, my phone keeps shutting down the Viber background process and I keep missing calls. (I only see the missed call, when I manually start the app, and the app is working perfectly then, I can recieve and take calls as usual)

I already tried reinstalling Viber, Wipe Cache partition, reboot, delete cache etc.

What can I do now? This is a very annoying thing, that I also experienced with other background apps like NoRoot Firewall, the system keeps shutting down needed background processes without even asking, what kind of ****ty RAM management is that?

Seems like you're not the only one, judging by the reviews on the Play Store for Viber. Looks to be an app issue with incoming calls and messages. You can email them for a workaround, it seems.

 

[amar7]

Hello Amar. I've read some reports about this same issue. It seems the problem is on Viber side and they are aware of it. I'll try to find the thread where a member shared his conversation with Viber support. In theory an update for the app is on its way. I should contact them through email, you can find it on the Play Store.

Hmm, there are at least over 2 other apps that also get killed in the background, so I think this is an issue with android, most probably the added smart manager bloatware..(My next phone won't be Samsung) but anyway, I've mailed Viber support.

If you find the conversation with Viber support that'd good-

 

[ironass]

Did you remember to exclude Viber from Optimisation in Smart Manager? Better still, turn off Optimisation altogether.

 

[amar7]

Did you remember to exclude Viber from Optimisation in Smart Manager? Better still, turn off Optimisation altogether.

No, actually I didn't, and I just looked for it, I don't seem to even have this option for app optimization, where could I turn it off!?

edit: It says "all apps have used a normal amount of battery power while the screen is turned off" the details button is greyed out, Smart manager seems to be not able to grasp my working apps I guess.

 

[Javier P]

Found the link. Here you go.

http://forums.androidcentral.com/showthread.php?t=592757

No Viber update since then.

 

[ironass]

No, actually I didn't, and I just looked for it, I don't seem to even have this option for app optimization, where could I turn it off!?

edit: It says "all apps have used a normal amount of battery power while the screen is turned off"

Go to...

Smart Manager > Battery > App optimisation > Detail

 

[amar7]

See my edit post, the Detail button is greyed out on my device, Smart Manager seems to not be grasping my apps battery usage stats.What can I do?

 

[ironass]

See my edit post, the Detail button is greyed out on my device, Smart Manager seems to not be grasping my apps battery usage stats.What can I do?

Go to...

Settings > Application manager > All > Smart Manager Provider... and clear cache and data, (in Manage Storage). Then go back to the Smart Manager app and disable Optimisation.

 

[amar7]

Still it looks like this

 

[ironass]

Same as mine. Just touch the Detail button and disable Optimisation, as per post #8.

 

[amar7]

As I mentioned the DETAIL button is greyed out(see screenshot) and that makes that it doesn't work. --> post #6, #9 #11
Data and Cache deleted, still no difference.

 

[amar7]

I received a reply from Viber support, they confirmed this issue is known to them and they're working to fix it.

 

[Javier P]

I received a reply from Viber support, they confirmed this issue is known to them and they're working to fix it.

Thanks for the follow up. Do they know if this issue is related to an specific brand or Android version?

 

[amar7]

No, this was the mail:

Hello ****,
Thank you for contacting us.

We are familiar with this issue and are currently investigating it.
We apologize for the inconvenience and thank you for your patience.

Best regards,
Mic******
Viber Support Team