Since nexus 6p update to 7.1.1 volume buttons don't work. Help please!

[AC Question]

The volume buttons activate screen shots etc, but have stopped controlling the volume, annoying!!!!!

 

[Siddhant Salvi]

I have got the same problem.
While listening to music they work but only if the screen is locked and off. Bluetooth device or headsets with build in volume buttons work.

 

[Exiled Furry]

Same thing here. In on a nexus 5x and using 7.1.1 but volume buttons don't work AT ALL. sucks so hard.

 

[matthbrook]

The volume buttons activate screen shots etc, but have stopped controlling the volume, annoying!!!!!

It's an issue with the new TalkBack update, either clear the apps data/cache and reboot or uninstall/disable the app. I had the same problem.

 

[matthbrook]

It's an issue with the new TalkBack update, either clear the apps data/cache and reboot or uninstall/disable the app. I had the same problem.

 

[Carlos A Loya]

Rebooting doesn't work

 

[Jeff Shen]

Re: Since nexus 6p update to 7.1.1 vovlume buttons don't work. Help please!

I got same problem. Uninstalled the TalkBack. The problem is resolved.

 

[Christian Collet]

Thank you, clearing data helped me, now they work again.

 

[Emile Sumter]

Don't worry your screen is the volume button. Go vertical and you see the volume moves

 

[Vignesh Karthikeyan]

It's an issue with the new TalkBack update, either clear the apps data/cache and reboot or uninstall/disable the app. I had the same problem.

Thanks Man. I had the same problem, your solution worked.

 

[Jonneh]

And if you don't want to delete the talkback app or whatever, you can go to Settings --> Accessibility --> Off (switch it to Off)

 

[AmistosoPhoto]

It's an issue with the new TalkBack update, either clear the apps data/cache and reboot or uninstall/disable the app. I had the same problem.

Thanks so much for the tip. It resolved my issue.

 

[petebank]

That solution worked for me as well. I just went to settings, then apps, then TALK BACK and hit "Uninstall" which actually only uninstalled the latest update, I think. But either way my volume buttons were immediately working again. Did not require a reboot. To make do in the mean time I actually had to install an after market volume control app which still wouldn't work during a phone call.

THANK YOU!!!!!!!

 

[cSfiatkos]

thank u soooo much, now the volume buttons work like charm!

 

[crookedwheel]

Posting this here as this is the top search result currently for this issue.

Just Chatted with Google Support for an hour or so - they say they were unable to recreate the issue on their end, and the best they could do is consider the issue in the next update, and explore my warranty options for a new phone.

I don't believe this is a hardware issue, and turning of Switch Access definitely made the volume buttons start working again. However, there's this issue that comes with it - http://forums.androidcentral.com/nexus-6p/662953-why-do-i-hear-no-sound-when-i-call-ok-google-7.html

In order to get that satisfactory oh-so-necessary "beep" when I say the "OK Google" voice command, Switch Access needs to be enabled (and no on on that thread is entirely sure why that's the case). If I turn Switch Access on, the voice command prompt comes back, and the volume rockers work for a while, but it seems like when I bring up a video in a browser, they'll fail and remain non-functioning. I then have to turn Switch Access off to re-enable the volume buttons, but then I lose the OK Google sound.

Really hoping this gets sorted out soon.

 

[Himani Joshi]

Thanks ! Volume buttons started working immediately after the uninstallation.

 

[IcerC]

Any way to remove(or disable) the app completely? I don't see it under applications on my 6p.

 

[TheHackman907]

Thank you so much for the tip! I cleared the data cache, and it restored the functionality of the volume control. So then, I disabled the app altogether. What would I use if for, anyway?

 

[Srizvi1]

I uninstalled Talk Back and immediately the screenshot buttons started working again, but then stopped working.