I am so happy that I received your email today. I hope you are enjoying your Droid incredible phone. I know that is a great phone with exciting features. My name is Keira and I will be able to help you with any of your questions or concerns.
Oliver, I see that there is an update coming to the phone. Htc will automatically update your phone. HTC sends out update to each phone. Some phones get the update later than other phones. So we are not sure when it will come to your specific phone. I do apologize. But you will get the update. IF you have any questions please feel free to call us at 800-922-0204
Once again, my name is Keira and it was a pleasure to provide you with Excellent Customer Service while resolving all of your concerns. Oliver, we appreciate your communication with us and thanks for being a part of the Verizon Wireless Family. Please enjoy your week.