Slow internet speed for new zb10 Android 14 Tablet

[lydria]

I just got a zb10 android; It was cheap(50$) so I dont expect much in performance;
With that said, I am getting .035 mb per sec internet speed;(For comparison my phone next to it is getting 500mb/sec)
I am so confused and feel like there must be something I set up wrong;
Any advice?

 

[B. Diddy]

Welcome to Android Central! Does this happen on any network, or just specific ones? Can you test in other places like your local public library or coffeehouse?

 

[lydria]

Ill try at another location later today; thanks for the suggestion

 

[B. Diddy]

You can also try rebooting your router by unplugging its power for 30 seconds.

 

[lydria]

You can also try rebooting your router by unplugging its power for 30 seconds.

As suggested, I tried rebooting the router; This did not aid;
I also rebooted the modem just in case;
At starbucks the device had no issue so it has to be something between the interaction of my device and my router; It is a eero;
I appreciate all the help;
It doesn't look like I am missing any software updates. Is there a hardware update or something I might be missing from my tablet?

Thank you for all your assistance and suggestions btw;

 

[mustang7757]

As suggested, I tried rebooting the router; This did not aid;
I also rebooted the modem just in case;
At starbucks the device had no issue so it has to be something between the interaction of my device and my router; It is a eero;
I appreciate all the help;
It doesn't look like I am missing any software updates. Is there a hardware update or something I might be missing from my tablet?

Thank you for all your assistance and suggestions btw;

Is your router old ? Is it dual band 2.4ghz and 5ghz? Maybe try switching bands but if the router is old replace it .

 

[lydria]

Is your router old ? Is it dual band 2.4ghz and 5ghz? Maybe try switching bands but if the router is old replace it .

The router is brand new: https://www.eero.com/shop/eero-max-7;
It was provided by my ISP company(Ezee fiber)

 

[mustang7757]

The router is brand new: https://www.eero.com/shop/eero-max-7;
It was provided by my ISP company(Ezee fiber)

Looks like that router supports flagship devices that run WiFi 6/7 and 5GHz maybe the tablet can't keep up to it

 

[lydria]

Looks like that router supports flagship devices that run WiFi 6/7 and 5GHz maybe the tablet can't keep up to it

This is the specific tablet:

https://www.amazon.com/Android-Quad-Core-Processor-Tableta-Computer/dp/B09SZ5ZT17/ref=asc_df_B09SZ5ZT17/?th=1

Does this mean I need a weaker router to be able to connect?

 

[mustang7757]

This is the specific tablet:

https://www.amazon.com/Android-Quad-Core-Processor-Tableta-Computer/dp/B09SZ5ZT17/ref=asc_df_B09SZ5ZT17/?th=1

Does this mean I need a weaker router to be able to connect?

No it means that tablet has lower end specs to get great speeds that the router is capable of.

 

[lydria]

No it means that tablet has lower end specs to get great speeds that the router is capable of.

Thank you for all your help;
If I understand correctly, The tablet I have likely cant connect to a wi-fi 7 network cleanly(Which is what this router produces)
So I either need to get a new tablet that can use this technology OR I need to get a router that is ONLY wi-fi 6

This seems to be the only way I might be able to get more then 35kb/sec(un usable on modern internet) for a tablet device;

 

[mustang7757]

Thank you for all your help;
If I understand correctly, The tablet I have likely cant connect to a wi-fi 7 network cleanly(Which is what this router produces)
So I either need to get a new tablet that can use this technology OR I need to get a router that is ONLY wi-fi 6

This seems to be the only way I might be able to get more then 35kb/sec(un usable on modern internet) for a tablet device;

I can't get the specs on this tablet what WiFi it's capable but I doubt it can run WiFi 6 or 7 it's low spec wise tablet that comes with underwhelming spec like 2gb of ram low 32gb storage and none of the big name that put their chip, modem in say a Samsung s24u

 

[lydria]

I can't get the specs on this tablet what WiFi it's cable but I doubt it can run WiFi 6 or 7 it's low spec wise tablet that comes with underwhelming spec like 2gb of ram low 32gb storage and none of the big name that put their chip, modem in say a Samsung s24u

This has been very helpful; Thank you

 

[B. Diddy]

It seems to me that 0.035 Mbps is still way too slow -- even older devices should do better than that.

Use the Eero app to look through the settings, and see if anything there might contribute.

Also, see this help page: https://support.eero.com/hc/en-us/a...ng-slow-performance-on-my-entire-eero-network. Have you spoken to your ISP's support as well?

 

[lydria]

Sadly I have done all those steps
My ISP so far has said it isnt an issue with them I feel like they just always say this to get people to go away
Every device except this one (and an old humidifier) have this same issue;

 

[B. Diddy]

I think mustang7757 is on the right track in that your tablet is a very low-spec off-brand Chinese device. You can never really trust anything with those devices -- even the specs they report, because these companies can easily program the devices to lie about their specs, which can fool even well-established apps that provide device information (although there are some, like Device Info HW, that tend to be less easy to dupe).

One more thing to try -- search the system settings for an option to "Reset Network Settings." Then forget the wi-fi network, and then connect to it again.

 

[mustang7757]

I think mustang7757 is on the right track in that your tablet is a very low-spec off-brand Chinese device. You can never really trust anything with those devices -- even the specs they report, because these companies can easily program the devices to lie about their specs, which can fool even well-established apps that provide device information (although there are some, like Device Info HW, that tend to be less easy to dupe).

One more thing to try -- search the system settings for an option to "Reset Network Settings." Then forget the wi-fi network, and then connect to it again.

I would recommend trying 2.4ghz on that router just to see , it should have that option and probably be better suited for lower end spec devices

 

[lydria]

I would recommend trying 2.4ghz on that router just to see , it should have that option and probably be better suited for lower end spec devices

The router doesn't have specific ghz choices that I can find(According to eero the router picks it per device); With that said, the tablet says it is connected to a 2.4 ghz frequency;

 

[mustang7757]

The router doesn't have specific ghz choices that I can find(According to eero the router picks it per device); With that said, the tablet says it is connected to a 2.4 ghz frequency;

Thanks for verifying that

 

[lydria]

Thanks for verifying that

Thanks for all the help so far