Smart switch wont back up or restore all data

[22ssingh]

Hi everyone, it's my 1st post on here, might be a long post but please bear

I've used smart switch previously, even when switching from an iPhone to Samsung and it's been successful, I even transferred all data from Samsung to Samsung after upgrading and its been fine.

Now I have a note 20 ultra which I dropped and the screen broke, so I purchased a new note 20 ultra and Iwant to transfer data like I've previously done

I connected both phones via type c to type c and used smart switch, out of the 109GB data only 9GB of data got transferred (random pictures, no apps)

I then tried backing up my old phone to smart swith for mac and it only backs up 12GB of data out on 109GB

Now the mac and smart switch is updated to the latest firmware, as well as both handsets and the smart switch app on both devices, can anyone help please? I'm at my wits end

 

[SpookDroid]

Have you checked that all items you want to back up are selected? When completing the transfer there is a report at the end if anything failed to transfer (some apps, secured data, etc.) that should tell you if anything was selected and not transferred. If not there, chances are it wasn't selected to begin with.

 

[mustang7757]

Hi, welcome to AC!
I never used a mac for smart switch , always used windows without issues.

 

[Kizzy Catwoman]

This confuses me because I have used smart switch for Mac on my 2012 iMac. It did back everything up. Did you make sure you ticked all the sections of the phone you wanted to backup, like messages and photos etc?

Check your settings on the Mac app.