SMS in Hangouts and Voicemail

[ForTheGlory]

So, when my wife enables sms in Hangouts, it breaks the Visual Voicemail app. She no longer gets the standard notification to open the app and listen to the voicemail. She gets an sms (see attached picture) telling her to call voicemail but it doesn't show in the Voicemail app. If we disable sms in Hangouts, voicemail goes back to working normal.

I don't have this issue because I use Google Voice for voicemail.

Any ideas on what is happening and how to fix it?

 

[ForTheGlory]

Here is the picture of the sms she gets instead of voicemail notification

 

[medios]

My wife is having the exact same issue, and of course it is the end of the world since she can't use the crappy app

 

[ForTheGlory]

My wife is having the exact same issue, and of course it is the end of the world since she can't use the crappy app

Which app are you saying is the crappy one? Hangouts or Voicemail?

 

[scarstens]

bump, my wife also has this problem.

 

[whyst]

I use sprint w Google Voice integration, and I use my new Google Voice number, and it gets really annoying when the SMS icon does not show that there is message... so you have to open Hangouts to see SMS message.

 

[ForTheGlory]

I use sprint w Google Voice integration, and I use my new Google Voice number, and it gets really annoying when the SMS icon does not show that there is message... so you have to open Hangouts to see SMS message.

Have you checked your Hangouts settings to make sure you've got notifications enabled?

 

[fig95]

I have the same problem as well. I think the issue is with hangouts. I think Visual Voicemail gets its update through SMS and the stock message app knows to "forward" these messages to the voicemail app. I do not think hangouts forward them correctly which is why we see the message.

Anyone know a way to fix it so hangouts works with VV?

Posted via Android Central App

 

[Beth Leiva]

Disable sms in Hangouts. It WILL NOT work with Visulal VM. Go to settings in Android - Apps/ Hangouts and clear data. Do the same for the Voicemail app. Clear data. Go back to Voicemail and you'll have a fresh new start.

- - - Updated - - -

See comment below.

 

[DailyRich]

This happens to me and I'm not even using Visual Voicemail.