I'm going to go in for a new sim later today. But if they tell me I need to do a reset I'm going to call customer care and have one sent to me.
I was getting the error. I just figured that the servers were overloaded with the high demand for the update. Tried later last night and it downloaded and installed with no problems.
Mike
I was getting the error as well and was resigned to going to the Verizon Store to get a new SIM card when I came across a possible fix that worked for me.
-Go into settings
-Open Application Manager
-Show All processes
-Find "Google Services Framework"
-Open "Google Services Framework"
-Select "Force Stop"
-Select "Clear Data"
-Exit out and try to perform the software update again
For chits and giggles i checked my software update on my GS3 and it says service unavailable. Anyone else having this problem?