So my almost 2 year old flip factory screen protector started to come off at the hing area, bubbles were forming and the phone was basically unresponsive to touch at the fold. Went to a Verizon store (bought from them on launch) and they told me to go get a new screen protector they were out and suggested best buy. So I went on Amazon and saw some were available for around 15 dollars US. Having read some horror stories about removing the screen porter I contacted Samsung support. They warned me and told me to take to an authorized repair shop which for me was a U break place. Took it and they said 1 and 1/2 hours to install a new one for 26 dollars. easy choice, the phone works like new. Glad I did some research. good luck to anyone else having this issue I recommend this approiach particularity if you aren't trying to damage your phone for the insurance replacement easier than setting up a new phone