Some Trade-in issues...

I came across the same issue with what the e-gift card can be used on. Tried to buy a new watch band for GW 4, nope. However, I could use it on a new case for my Flip 3.
 
I wish I had seen this thread before I sent my Gear S3 in. I know I pressed reset on my watch. I swear I had to agree to reset which would wipe out my data. It restarted and after a bit came to the setup screen. Last night I got an email saying my trade was rejected because I didn't meet all the qualifications. The one I missed was I didn't factory reset. They included two blurring pictures of the same thing. It was my watch since I recognized my watchband and the clockface was plainly visible.

I don't know how this is possible. Are there two different types of resets? One that is factory and the other does nothing?

Besides that, I'm an *****. Since I thought my trade-in was going to be golden, I didn't see any reason to keep the charging cradle. Threw it away, so now I need to buy a replacement so I can get a reasonable price on eBay or swappa.:'(

The last gotcha to top off this experience, I had to agree to terms in order for them to send it back. One of the terms was that I agree that they will be FACTORY RESETTING before they send it back! So they'll have the watch in the state that they wanted but now don't have to pay me $80!:mad:
 
Was it a custom watchface or the default? There are 2 options; connect to new phone and reset which AFAIK wipe any settings and data. Might be worth a chat with customer support.
 
It was just a default face. I know I didn't select connect to a new phone, it was reset. I've already requested they send it back, but I guess it doesn't hurt to try reversing the direction this is headed.
 
Good to hear indeed! At least somebody has had success!
@theobject

Sorry don't know how to quote two post at the same time lol. Yeah I was worried after seeing several here having issues. Seems like most the people had active 2 to trade it. I'm sitting here like dang is Samsung hating their active 2 watch or something lol. I sent in a watch 3
 
I came across the same issue with what the e-gift card can be used on. Tried to buy a new watch band for GW 4, nope. However, I could use it on a new case for my Flip 3.

That is crazy how they did that. I was going to order another watch band also. The green like the one that came with my watch 4 but in small/medium size cause I guess they thought medium/large fits everyone lol and I saw this and other post and decided to use my credit for the spen pro. I ended up paying like $11 something after taxes for it after $50 credit, rewards $9.09 and some bundle discount for $30.
 
When I first started trading, I also had many transactions fail since I wasn’t experienced enough. The best way to get through this phase is to do a lot of research and read articles. Another good way is classic, and it’s simply learning from your mistakes. I’ve been trading for two years now, and at first, I had many problems since it was tough for me to understand everything. Eventually, I found the most helpful blog I ever read on https://timthomas.co/donchian-channel/ and installed it. It gave me most of the knowledge I know now.
 
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