'Something went wrong' TAB 7 A after factory reset

[Android Central Question]

Hi. We have a brand new tablet. We did a factory reset as we wanted to change who was keeping it. Old google account was logged in.

Email and password is 100% right and all we get is 'something went wrong'

We waited over 24 hours and still nothing. I can log into the email on other devices .

Does anyone have advice on how to fix this?

 

[belodion]

Did you reset from Settings or Recovery?
https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

You on good wifi ?

 

[B. Diddy]

Welcome to Android Central! Hang on a sec -- there was a previous Google account on the device when you got it? Or are you saying that you first set it up with one person's Google account, and now you want to change that account?

In order to properly reset a device, you have to log into the device with the current Google account first, then go to Settings>Backup & Reset to do the factory reset. If you just do a factory reset without first logging into device, it'll consider that an unauthorized factory reset, and ask for the existing Google account and password.

 

[smvim]

As already referred to, it would make a big difference if you can clarify a significant contradiction. Apparently this tablet is not actually 'brand new' (first time used) but rather pre-owned but 'new' for you (just purchased by you from a previous owner). If it was indeed brand new, there would be no Google user account previously set up on it. A new device will prompt the user to enter one. Or is it a matter of what B. Diddy inquired, you just mistakenly entered an incorrect Google user account and want to change it?

You do need to use the original Google account to log in, then remove that account and enter the Google account info you do want. Keep in mind that the Google account that the tablet gets assigned to does not necessarily have to the same as the Google account you use to set up the email app or whatever. There is a difference between the Google account the device is linked with and the user account that get used for the various apps that link up to online Google services -- when doing a Factory Reset, this only does one thing, it wipes the user data partition. It does not affect the installed Android operating system. (The internal storage of any Android device is divided into several partitions. Most are dedicated to the operating system and are protected and restricted. One partition, the largest one, is set to be the user's data partition. You, the user, have complete control and access to anything on that user data partition but little to no access to any of those system-level partitions.)
If you don't have access to that original Google account, than it becomes a bigger problem. Again, a Factory Reset only wipes the user data, and the device Google account is tied to the installed operating system so all that does is clear out whatever user account data was previously saved. Without the original login info, you need to re-flash a stock ROM. Flashing the firmware replaces the installed OS with a clean, new one. Depending on the tablet model, obtaining a valid stock ROM could be an issue -- i.e. Samsung ROMs are pretty prevalent and obtainable from several online sources while ROMs for minor brands/knockoffs are scarce to non-existent.
Please log into an account here and provide more details.

 

[belodion]

I understood the OP to mean that one of them set up the device, but that they wish now to change that to another member of the group.

 

[anon(10614692)]

Without the original login info, you need to re-flash a stock ROM. Flashing the firmware replaces the installed OS with a clean, new one.

FRP protection will stop that.

 

[me just saying]

if you are changing google accounts, log in with the original account, go into settings, delete the account, then reset again