sound doesnt work in new phone

[ronant]

my phone is just 2 weeks old, got on amazon, and i didnt drop it or spill water etc, i been maintaining very carefully. for last 2 days, audio not working in phone. after i restart it works but goes off again after a while. getting frustrated about it as i missed many important calls.

 

[B. Diddy]

Welcome to Android Central! Is it all sounds, or just incoming ringtones? Can you hear sounds through headphones, either wired or Blutooth?

See if this happens in Safe Mode: https://motorola-global-portal.cust...prod_answer_detail/a_id/111313/p/30,6720,9686

 

[prabhakaragaddam 1729]

Welcome to Android Central! Is it all sounds, or just incoming ringtones? Can you hear sounds through headphones, either wired or Blutooth?

See if this happens in Safe Mode: https://motorola-global-portal.cust...prod_answer_detail/a_id/111313/p/30,6720,9686

I tried it in safe mode also.But your solution didn't help me.can you suggest another solution
Thanks and regards
Prabha

 

[prabhakaragaddam 1729]

I did it everything like reset... Safe mode etc.but the problem still persists.can you suggest another solution.
Thanks and regards
Prabha