Source for U11 screen replacement?

[James E1]

This phone is made of space grade Teflon or something. It was in my back pocket and I was jump roping with my daughters. It went flying out sailed over my head and landed on the driveway. Shattered. $180 repair per HTC. I'd only had it 73 days at that point. Of course they eliminated uh oh protection for this phone. It's a nightmare. My 8th, and final, HTC phone.

And how is this in any way HTC's fault?

 

[wildclip]

If you had a Samsung, the same thing would have happened. What phone are you getting that won't break if it goes flying through the air?

 

[platanaso625]

Definitely been a huge HTC for many years. After my phone screen breaking without even dropping my U11 I think i am finally done with the failing company. They wanted my phone for 4+ weeks to repair my broken screen. What am i suppose to do not have a phone for a month. On top of that im hearing the cost is $200-$300. I just paid $600+ for a fragile phone and bad customer service. They do not even offer any other options since they do not have the Uh Oh Protection on these phones. I also cannot find any company outside of HTC that is able to get the screen. I just ordered my Pixel 2 XL (LG made). I will probably get this fragile brick fixed and sold if i can get something back for it. If not i ll hold on to it as a back up phone.

 

[Miguel A C]

I sent mine to get fixed, on 8/7/2017, and whenever I contact them they just tell me, the issue has been escalated , and this is the moment that they still have not fixed my phone.

 

[CowboyRon]

I'm getting the same response as you, and it's only a cracked screen.

 

[Eustis99]

Good thing you didn't send it to them. while I love HTC, I've read dozens up dozens of people saying HTC has hijacked their repairs for several months without hearing back from them.

 

[SheCallmeLs]

going through the same issue with my 10 it arrived at htc on the 13th and i havent received an update yet!
I think its time to leave HTC! They told me that it would be 3-4 weeks first because of the hurricane that hit texas and then they said its backordered.