Sprint Mobile Data problems

[Rose4uKY]

Call Samsung. They cover warranty. I also have Samsung care which probably helps, but it wasn't a damage issue (insurance). I got a new phone the next day. Make sure you use samsung switch and back up old phone to computer or switch all apps and settings etc to new phone. Very easy. I've now had the new one for 7 days today and zero issues. Just let them know it hasn't been connecting correctly from day one. My texts were ridiculous....would take forever to both send and receive. And LTE would come and go every second....then switch to roaming, then have zero signal, where I had full signal 2 mins before. It was about painless with them. I got a 100% brand new handset. Very happy. Shipped old handset back yesterday. They take a credit card # in case you dont send the old phone back....then they'll charge you for it.

Well I called Samsung a few times and they said they don't ship new one you have to send in old one for them to look at. But then they said do the re-flash thing also which he did and he got new sim and they did a network reset it's the phone. Cause his stayed this way from Sprint to Verizon. I know one or two people mentioned hardware and motherboard but I think I remember one person saying that didn't help them. And then Samsung is telling me their tech support is working on some type of software update. But ok I will try calling them back now. Thanks!

Mine was doing what yours did I would have good signal and then it would say not connected to internet and stuff wouldn't work but then it said I was on LTE with a couple bars. I would swype down like refreshing and then my text or pictures would send. Now mine came from Best Buy and I was out of my 14 days but mine hasn't been near as bad as my husbands. I would be on LTE bars with his 1X but Verizon did something over the phone and had me turn off my phone and refreshed network or data and mine seems to be ok. I get better signal in several places than I did with Sprint. Is your phone unlocked that they replaced?

 

[PetieZ]

Well I called Samsung a few times and they said they don't ship new one you have to send in old one for them to look at. But then they said do the re-flash thing also which he did and he got new sim and they did a network reset it's the phone. Cause his stayed this way from Sprint to Verizon. I know one or two people mentioned hardware and motherboard but I think I remember one person saying that didn't help them. And then Samsung is telling me their tech support is working on some type of software update. But ok I will try calling them back now. Thanks!

They do ship new (possibly refurb'd) for warranty issues. Maybe me paying Samsung for premium care helped, but I think if you get the right person....they make it easy. New units have a 1 year warranty. I switched to VZW with my old handset and had the same terrible network issues. New vzw handset (key point if ur going to be on vzw) made it flawless thus far. I'm rooting for you! Your troubles should be close to an end...

 

[frederickdawg]

They do ship new (possibly refurb'd) for warranty issues. Maybe me paying Samsung for premium care helped, but I think if you get the right person....they make it easy. New units have a 1 year warranty. I switched to VZW with my old handset and had the same terrible network issues. New vzw handset (key point if ur going to be on vzw) made it flawless thus far. I'm rooting for you! Your troubles should be close to an end...

Interesting, could it be because you paid for premium service they merely swapped it out instead of repaired it?

 

[PetieZ]

Interesting, could it be because you paid for premium service they merely swapped it out instead of repaired it?

Good question. They tried sending me down the "send it in to us for 5-7 days plus shipping time so we can repair it" route a few calls prior. Last call was easy, but they did finally connect me to Asurion....who did the replacement.

 

[kct1975]

Well that is what I am wondering about the bad batch from the start. My husband got his a couple weeks before mine from Samsung. Mine was on B/O from Best Buy for a couple weeks due to the pink color. Samsung wanted him to send it in to them to check it out but he can't be without a phone. Where did you get your phone at and how did you get a new one?

My husband wants a new one and is willing to pay for it and than wants then to give him credit for when he turns in the old phone but they said they don't do that. I am hoping you break we fix it says he needs a new phone I don't know what else to do but will be calling Samsung back after our visit to the store.

Just a suggestion...

Maybe your husband could use an old smartphone of his or find a cheap And smartphone on eBay or Swappa, and use that for a few weeks while his Samsung S10 is shipped back to Samsung.

Just a possible solution.

A few years ago I had an HTC M9 phone that straight up and died for no reason. HTC had a 100 % protection garuntee. So I shipped my defective phone to HTC and reactivated my old HTC One device and used it until my HTC M9 was returned to me.

 

[Rose4uKY]

Interesting, could it be because you paid for premium service they merely swapped it out instead of repaired it?

Well they are still giving us a hard way to go. The U Break it We Fix it Store hooked up his phone and could see all the disconnected no internet problems for the past week. I called Samsung while we were in there and demanded a supervisor and she said he was in a meeting and would call me back then we got disconnected. She this time mentioned sending a loaner while he turned in his phone which they previously said they couldn't do. I then went to chat from phone after we got cut off and they claimed to be getting a supervisor then I don't know what happened the chat went away. The guy in the U Break it place said he can try to re-flash it one more time. And then he said maybe the sim tray on the motherboard may have a problem and is the disconnect from network. It's so aggravating. I claimed to never by Samsung again if they don't help us she won't have a supervisor call me back I am sure. Than she asked if we had a ticket ID # from store I said no he's running test now and sees their is a problem. They just don't seem to care! I said we shouldn't constantly have to go into airplane mode and back. Then the guy took him off global network and did the GSM something which I didn't think was right and as we left and started to get on the freeway he had no signal again and he put it on LTE one or back to global not sure.

 

[PetieZ]

Well they are still giving us a hard way to go. The U Break it We Fix it Store hooked up his phone and could see all the disconnected no internet problems for the past week. I called Samsung while we were in there and demanded a supervisor and she said he was in a meeting and would call me back then we got disconnected. She this time mentioned sending a loaner while he turned in his phone which they previously said they couldn't do. I then went to chat from phone after we got cut off and they claimed to be getting a supervisor then I don't know what happened the chat went away. The guy in the U Break it place said he can try to re-flash it one more time. And then he said maybe the sim tray on the motherboard may have a problem and is the disconnect from network. It's so aggravating. I claimed to never by Samsung again if they don't help us she won't have a supervisor call me back I am sure. Than she asked if we had a ticket ID # from store I said no he's running test now and sees their is a problem. They just don't seem to care! I said we shouldn't constantly have to go into airplane mode and back. Then the guy took him off global network and did the GSM something which I didn't think was right and as we left and started to get on the freeway he had no signal again and he put it on LTE one or back to global not sure.

I know the frequent disconnect pain....with cust svc. I'm a really patient person, but by Weds last week....I was at the end of my rope. So many disconnects with cust svc between Samsung, Sprint, and Verizon I was about to jump out the window..

Then I reasoned with myself and realized that a 2nd story fall would only maim me. Then I'd be even more PO'd. When you talk to cust svc again...just give them the basics....save yourself the 20 min explanation and let them know the signal hadn't been right since day one. Despite your attempts to fix. Maybe repair is the only option without premium care..

 

[Rose4uKY]

I know the frequent disconnect pain....with cust svc. I'm a really patient person, but by Weds last week....I was at the end of my rope. So many disconnects with cust svc between Samsung, Sprint, and Verizon I was about to jump out the window..

Then I reasoned with myself and realized that a 2nd story fall would only maim me. Then I'd be even more PO'd. When you talk to cust svc again...just give them the basics....save yourself the 20 min explanation and let them know the signal hadn't been right since day one. Despite your attempts to fix. Maybe repair is the only option without premium care..

I did I gave them the basics I spoke to a supervisor they claim nothing they can do except have him send in his phone and be without a phone for 5 to 7 days. I told them U Break We Fix It said their is a problem and saw all of the disconnectivity problems and how he has had this problems since he got the phone. I keep getting different answers one said yes I'll send you a loaner phone others say no we don't do that. And Best Buy said since my 14 days are up they can't do anything.

I called the BB 1-800 # and he mentioned something about a credit maybe but it's up to the manager at the store and she's not he transferred me and the guy remembered me when I said my phone was back ordered for weeks he said oh you got the pink one and then he said since it's unlocked maybe their is something they can do and he will get the manager to call me back. But he kept saying it's a Samsung warranty now and that I also need to go through Samsung so will see. He says just maybe cause of unlocked they can do something. But like I said my husbands is much worse than me and I am more worried about him.

 

[Rose4uKY]

Just a suggestion...

Maybe your husband could use an old smartphone of his or find a cheap And smartphone on eBay or Swappa, and use that for a few weeks while his Samsung S10 is shipped back to Samsung.

Just a possible solution.

A few years ago I had an HTC M9 phone that straight up and died for no reason. HTC had a 100 % protection garuntee. So I shipped my defective phone to HTC and reactivated my old HTC One device and used it until my HTC M9 was returned to me.

Well I spoke to a Samsung supervisor and what I don't get is they tell you to go to U Break It We Fix It and they see something is wrong and they looked at it and know but Samsung still wants you to send it in? We don't have an old phone we always trade ours in to get money off the new phones.

Best Buy manager did tell me if we bought new phone from her unlocked just to use while ours was being looked at from Samsung she wouldn't charge us a restocking fee if it was within the 14 days and that she really wasn't supposed to do that but would. U Break It We Fix It said try re-flashing one more time and if that don't help they think it is the motherboard and will order one and have it in on the 29th and repair it there so no need to send it in. It just sucks to have something wrong with a 1000 phone and we were told not to return them when we were having problems and on Sprint because an update was coming and Samsung said they were working on one which never happened and then our 14 days were up.

 

[frederickdawg]

Well I spoke to a Samsung supervisor and what I don't get is they tell you to go to U Break It We Fix It and they see something is wrong and they looked at it and know but Samsung still wants you to send it in? We don't have an old phone we always trade ours in to get money off the new phones.

Best Buy manager did tell me if we bought new phone from her unlocked just to use while ours was being looked at from Samsung she wouldn't charge us a restocking fee if it was within the 14 days and that she really wasn't supposed to do that but would. U Break It We Fix It said try re-flashing one more time and if that don't help they think it is the motherboard and will order one and have it in on the 29th and repair it there so no need to send it in. It just sucks to have something wrong with a 1000 phone and we were told not to return them when we were having problems and on Sprint because an update was coming and Samsung said they were working on one which never happened and then our 14 days were up.

Moral of the story, when one suspects an issue within the short 14 day return period one should use the option.

 

[Rose4uKY]

Moral of the story, when one suspects an issue within the short 14 day return period one should use the option.

Yep we know we screwed up! Everyone said it was a Sprint software problem and it would be fixed with the update from the 16th. It's still under Samsung warranty it's just being without a phone. We're headed back to U Break it store they were re-flashing it again which Best Buy did once. Well see what happens.

 

[imex99]

Yep we know we screwed up! Everyone said it was a Sprint software problem and it would be fixed with the update from the 16th. It's still under Samsung warranty it's just being without a phone. We're headed back to U Break it store they were re-flashing it again which Best Buy did once. Well see what happens.

Glad I bitched enough early to Sprint and they swapped my phone out and sent brand new unit in box.

 

[Rose4uKY]

Glad I bitched enough early to Sprint and they swapped my phone out and sent brand new unit in box.

Lucky You! U Break We Fix is ordering my husband not only a new motherboard but some internal coils too. Two re-flashes new sims and network resets nothing helped. Last night we were out and he kept losing LTE all night off and on while I had decent signal. It would say no network connection. The guy said if this doesn't fix his problem it's the carrier. I said no it's not we've already went from Sprint to Verizon and I have good signal like last night when he kept losing his. It's just crazy! I really hope it was something internal and it gets fixed.

 

[imex99]

Lucky You! U Break We Fix is ordering my husband not only a new motherboard but some internal coils too. Two re-flashes new sims and network resets nothing helped. Last night we were out and he kept losing LTE all night off and on while I had decent signal. It would say no network connection. The guy said if this doesn't fix his problem it's the carrier. I said no it's not we've already went from Sprint to Verizon and I have good signal like last night when he kept losing his. It's just crazy! I really hope it was something internal and it gets fixed.

It's the phone, had same exact issue... Once replaced, no issues and still with Sprint!

 

[Rose4uKY]

It's the phone, had same exact issue... Once replaced, no issues and still with Sprint!

Really so you got a new motherboard? You said once replaced or do you mean a whole new phone? I figured it was the phone and I know the 1st batch of phones are the ones with problems. Mine came 3 weeks or so later from best Buy not Samsung like his and was on back order for a while due to my pink color. Oh and then the manager at the fix it store tried telling my husband oh you have Do Not Disturb on from this time to this time and said that means you wont get any calls text or notifications until the Do Not Disturb time is over then they all come through at once. My husband was like no I still get all text calls go to VM it just silences sounds on Do Not Disturb that manager didn't know. But either way it's set for late at night when he sleeps and he still sees his notifications just no sound.

But to be safe he is ordering him these radio coils or some kind of coils along with the motherboard so I really hope this helps him. Glad your having no issues anymore. It's like one minute he has LTE then it goes away and he sees bars but no LTE and has so internet connection. Either way Verizon is better where we live than Sprint so we're still glad we switched. But thanks I hope this fixes him.

 

[Jlharper016]

so frazzled by this whole scenerio... it's so embarrassing that I have to use a third party messenger app to send pictures over wifi and that I cant trust my phone enough to do it on its own... and this is a new unit... my original was stolen. so frustrated.

 

[Mio22]

My asurion s10+ replacement worked until yesterday, ( 4/19-6/17) when it started same thing over again. I'm so not looking forward to doing this mess again....

Does asurion warranty their replacement or I'm back to call Sprint for LTE loss again ?
I don't have Sprint complete..

 

[Rose4uKY]

Well my husband just sent his unlocked one into Samsung they replaced the motherboard and something else he just got it back today so hopefully he'll have good signal from now on. But he has to come home from work and set it all up and then spend a day or two with it and see if it's better than it was. He couldn't go through Asurion since it was unlocked through Samsung. He hasn't had signal since he's had the phone and Samsung told him their was a fix coming out and so did Sprint and they said don't return it and he never sent it back in his 15 day period and it never got fixed.