Sprint...no voicemail notifications?

[sooverit]

I don't use Visual Voicemail or Google Voice and I do not want to as I really shouldn't have to use an app for functionality that cellphones have had for decades.

I have done a factory reset, updated my profile, updated my PRL, tried with wi-fi on and wi-fi off, tried with LTE on and LTE off. My voicemail service is set to my carrier and my voicemail settings lists my phone number. Unlike Verizon, there is no "message indicator on" option in Sprint's voicemail tree. I haven't traveled outside of the coverage area or gone abroad. I'm not roaming. Still no traditional VM notification. I spent at least 5 hours with Sprint technical support trying to figure this out and the rep allegedly submitted a CTMS ticket, but it really doesn't seem like it should take all of this for something so basic.

The Sprint forums are just as useless as the service reps when calling in and I'm on the verge of moving to T-Mobile as this is pretty much the last straw for me with Sprint.

Am I missing something?

 

[sjcdal]

If you simply opt in to letting Google Voice handle your Sprint number you will get notifications to your email and on phone, along with free transcription of the message to text with a link to play the voice recording. You also will still have access to voice messages through your phone..long press "1" on the phone. No additional app needed. You CAN access all of the Google Voice features through the app, but are not required to to so.