Sprint Pre-order Delivery?

[Dazo]

Hope the in-store inventory (32GB especially) won't be delayed.

Sent from my PC36100 using Tapatalk 2

 

[hounddogdaddy]

According to the Best Buy at Southlands (Aurora, CO) as of 4:30 they have received no notice of a delay. I spoke with the manager of the mobile department and he said that they had not gotten any emails regarding a possible delay, and were therefore expecing their delivery of pre-order units today or tomorrow. They have said that they will email all pre-order customers with any info if they do get it. I ordered a Spring 16gig in Pebble Blue and am 1st on their pre-order list. Haven't given up hope yet!

 

[dbhart5]

Sprint has officially confirmed it on their own news blogs. The 32 GB GS3 won't ship until next week. It's the Sum of All Fears! They've got our money and we got misled.

Read it and weep for us all:
Sprint Community: Announcements: Samsung Galaxy S III availability update

Only God know why they aren't contacting us directly, it's not like they don't have our email addresses.

Oh well let's look on the bright side, there will be fewer days of having a 4G LTE device without having a network that supports it.

::sigh::

 

[qhinton]

Hope the in-store inventory (32GB especially) won't be delayed.

Sent from my PC36100 using Tapatalk 2

All 32 delayed

Sent from my LS670 using Tapatalk 2

 

[mak916]

Hope the in-store inventory (32GB especially) won't be delayed.

Sent from my PC36100 using Tapatalk 2

There are no in-store 32GB devices. They are only available online.

 

[famousstarchriss]

My status for my 16gb still shows back ordered booooo

 

[sonarchist]

from Chat, a redact of my conversation earlier this evening w/ a true android named Jessica:

<begin redact>
Jessica: There is not a specific date for shipment available. You can expect to receive the phone during the week of June 25th, yes.

Jessica: When your order ships, we will send you an email containing your tracking details so you can track the shipment with the shipping carrier.

You: OK, in other words you MAY be shipping me the new device on Friday June 22, and I MAY receive it on Monday June 25?

Jessica: I cannot confirm any information that we do not have access to yet. The date for shipment for orders is not available. At this time, the most specific expectation available for your order is that it will be delivered to your shipping address sometime next week.

Jessica: You will know the device has shipped when we send you an email, containing the tracking details. You can then track the progress of your shipment with the shipping carrier to know more specifically when to expect the device.

Jessica: I do hope you enjoy the new phone Xxxxxxx, and I appreciate your understanding and patience. Is there anything else I can assist you with today?

Jessica: I do hope you enjoy the new phone Xxxxxxxx, and I appreciate your understanding and patience. Is there anything else I can assist you with today?

Jessica: Are you still with me?

You: No, Thank You and goodnight. I have placed my trust in you Jessica, please DO NOT DISAPPOINT ME. In other words, I believe and trust you are telling me the truth.

Jessica: You're welcome Xxxxxxx. I have provided you only with information that has been officially confirmed by Sprint. This is the most up to date and accurate expectations for the order available at this time. Take care!

Jessica: Thank you for choosing Sprint.

Jessica: We value your opinion and would appreciate if you can take a moment to respond to a brief survey about your chat experience. Click Here To Start The Survey.
<end redact>

Too much, yea?

A litte back-story: Placed my order --32GB BP-- moments after the Web Store went live to Pre-Orders, receiving my confirmation email about 20 minutes later.

(Yes, I am aware that Samsung already had 9 million orders confirmed PRIOR to the legal court tussle w/ Apple.)

The chat w/ the bot? Not very satisfying, not sure replacing live humans at the call centers is really a step up...............Sprint: I'd watch THAT if I were you!

 

[RawisTheGameHhH]

dude see here; mine has shipped!!!

http://forums.androidcentral.com/sprint-galaxy-s-iii/181717-sprint-galaxy-s3-16gb-blue-shipped.html

 

[sonarchist]

dude see here; mine has shipped!!!

http://forums.androidcentral.com/sprint-galaxy-s-iii/181717-sprint-galaxy-s3-16gb-blue-shipped.html

Yup, coming week's gonna be massive!!!!

Looking forward to seeing some screenies posted on your thread when your device is live

Happy Summer Solstice Everyone!!!!!

 

[SourDieseL]

I don't want to turn my reply into a rant, but I'll just shed light as to what has happened in my case.

I preordered the S3 the morning of the 5th over the web. I had tried over the phone and was instructed the only way would be to via the web. I'm ok with that, I've been with Sprint for well over 10-12 years, I've upgraded many phones, I've transitioned many family members and friends over to Sprint's network (with referral's from previous programs). Essentially, a long standing customer of Sprint.

I preordered the 16gb pebble blue on Sprints website. On my plan, there are 3 total numbers (shared everything) which I pay for my mother/father. My credit card's billing address is located at their house and I live in Manhattan.

I preordered using my Amex, put in my billing address, and put in my shipping address. My shipping address is also the address that my monthly Sprint bill is delivered to. I received email confirmation with my 'OY' order number and all is right in the world. I pinned the email up on my email account so it wouldn't get buried. On monday, I'm reading about people looking up their OY order numbers to confirm a tracking number with the expectation that it will ship (and I"ll receive it) on or before Thursday June 21st.

Upon opening the email for the first time, I noticed in the Ship and Pay area of the email to have the address of my parents place and just below it, the billing address as city apartment address. Cause for concern, a bit, but I'd give Sprint a ring.

I am transfered into Order Support who is managing the preorders and was given the following instructions. 1 - Wait until you receive a tracking number, 2 - Call back order support, 3 - Have Order Support change the shipping address to your city address.

I personally feel as if I did nothing wrong and that I shouldn't have to manage any additional part of this process. The greater part to this is, my family is currently away on vacation so no one can retrieve the package. This means it goes back into the system. Also means, I'd be getting this package after the release date which nullifies the whole reason to preorder (to get it before everyone else). Well, I'm ok with that, I don't always need to be first, but the real issue I have is that I have to spend money to travel to retrieve my package ontop of being delayed a few days for an error that wasn't done by myself.

On top of that, to add insult, I'm still paying an activation fee. Essentially, it would have been cheaper for me to not preorder and just walk in store to purchase it. But because Sprint, in partnership with Samsung, to tout it's preorder for a flagship device and hopefully pitch more future preorders by stating that preorders should expect the phone on or before June 21st gives customers the incentive to participate in the preorder program.

I get it, I understand all of it, I just don't understand why such a large company that is taking initial laydown (preorders) has a systematic issue with supply chain management. Is the system in itself, so disjointed, that you can't update an existing preorder with a shipping address that your very own system created in error? I mean, I'm not talking apples and oranges here. For one part, if the system 'swapped' both shipping and billing, then Amex should have rejected the processing of my Amex card because it's billing to the wrong address.

I'm a bit agitated at this process, I've been on with Order Support, Sr Account Executives, and 2nd level support teams for the past 2 days.

I am left with 1 - When I receive a tracking number, to call order support and have them re-route my package to another address and 2 - a claim to have my activation fee waived because of this issue which takes 72 business hours to run through the approval process.

10-12 years and I never had any 'systematic' break downs for a very simple pre-ordering process. It's simply, never happen to me and now that is has, I begin to question things like should we even expect our LTE network at the end of the year. Maybe I'm being a harsh critic to correlate each one, but in this instance I think I'm justified.

An update to my issue as posted above:

This morning I received an email from websales stating that my phone has shipped, along with a tracking number, and I went a head and did as I was instructed by the Snr Account Manager (2nd level support) based on my issue above.

The Order Support Rep who answered my call went through the normal routine of checking me into my account (pin and all). I explained to her my specific situation about the system switching my Billing and Shipping address. I explained to her that this address is the house of my family and I do not reside there.

She places me on hold for a few mins as I assume she is consulting her manager. A few quick mins go by and she's back saying that she will provide me with a phone number to call UPS to have my package re-routed to my address.

I explain to her that this should not be my responsibility and that this is an error on their behalf. I also explained that I was instructed that Sprint has a 'special code' they use to communicate with their shipment facility that will 'catch and change the address' once the tracking code was provided. I, also explained to her that I would need confirmation of the change of shipping to my apartment.

Her response was, that she will record all the information needed to have the package re-routed and have one of her colleagues call me back to confirm the re-routing change. In hindsight, I should have handled this myself because frankly, who knows if she just dumps my issue into a pile of pending for another person in the chain to handle.

I will call UPS myself, with the tracking number, and ENSURE that UPS as a handler will be routing my package to the address I choose.

The Order Support rep did confirm that tomorrow, June 21st is the official launch of the SGS3.

 

[rundown87]

With no one reporting a 32gb version having a tracking #, I fear they are waiting to ship them all at the same time next week. fml #firstworldproblems.

 

[timbo4656]

An update to my issue as posted above:

This morning I received an email from websales stating that my phone has shipped, along with a tracking number, and I went a head and did as I was instructed by the Snr Account Manager (2nd level support) based on my issue above.

The Order Support Rep who answered my call went through the normal routine of checking me into my account (pin and all). I explained to her my specific situation about the system switching my Billing and Shipping address. I explained to her that this address is the house of my family and I do not reside there.

She places me on hold for a few mins as I assume she is consulting her manager. A few quick mins go by and she's back saying that she will provide me with a phone number to call UPS to have my package re-routed to my address.

I explain to her that this should not be my responsibility and that this is an error on their behalf. I also explained that I was instructed that Sprint has a 'special code' they use to communicate with their shipment facility that will 'catch and change the address' once the tracking code was provided. I, also explained to her that I would need confirmation of the change of shipping to my apartment.

Her response was, that she will record all the information needed to have the package re-routed and have one of her colleagues call me back to confirm the re-routing change. In hindsight, I should have handled this myself because frankly, who knows if she just dumps my issue into a pile of pending for another person in the chain to handle.

I will call UPS myself, with the tracking number, and ENSURE that UPS as a handler will be routing my package to the address I choose.

The Order Support rep did confirm that tomorrow, June 21st is the official launch of the SGS3.

Only skimmed your wall of text but it may have been easier to just sign up for this than spend all that time trying to get someone else to do something for you (even though they seemed to be at fault and inconvenienced you)- UPS My Choice: UPS

...you can reschedule, redirect, or give authorization online for UPS to deliver packages without a signature when you won't be home to sign in person--that means no more missed deliveries.

It does cost $ to change your ship to address but at least you can have it kept at the UPS facility for pickup. I?d rather go that route than do change of address, which may cause further delay or introduce another opportunity for something/one to screw up.

 

[SourDieseL]

timbo - thanks for the advice. I did contact both Sprint and UPS. Sprint I've been on the phone with twice today.

First rep - said, let me take your info down and I'll have someone fix it and they will call you back to confirm. 2-3 hours later, no call back, who knows if they are doing what they said they would do.

Then I called UPS - double checked the tracking number, saw it entered into the system departing from Louisville, KY "in transit". UPS CS Rep says, we can only change the shipping address after the first attempt to deliver meaning it has to go out on and if no one is there to receive the package, then they can go in and update the tracking. This already means the package is arriving late and that I'd expect it to be sent to me at the right address initially. He says nothing he can do, it's policy and to contact Sprint.

2nd Order Status Rep at Sprint - EXTREMELY HELPFUL. She knew exactly what to do, she admitted that my order looked unusual and can see that the billing and shipping address were flipped. She asked me if my address was XXX apt 1 1 apt1? I asked her, does that sound logical - apt 11 apt 1? She said, something is definitely wrong, I can fix this for you. Brief 2 min hold, says OK i got the forms and my supervisor will update this, you should receive this on the day it's supposed to arrive because you are in the SAME CITY as your billing/shipping address. A few minutes later, we are all done and she says enjoy the phone...everyone has been waiting for it.

 

[aaron130]

Sprint has officially confirmed it on their own news blogs. The 32 GB GS3 won't ship until next week. It's the Sum of All Fears! They've got our money and we got misled.

Read it and weep for us all:
Sprint Community: Announcements: Samsung Galaxy S III availability update

Only God know why they aren't contacting us directly, it's not like they don't have our email addresses.

Oh well let's look on the bright side, there will be fewer days of having a 4G LTE device without having a network that supports it.

::sigh::

Imagine all the money they make on just interest alone!!! They have all our money for a month making money from interest while we don't have our phones!! But when Ur a few days late on Ur bill u get an email and text telling u theyll shut u off!! Lmao the irony!!

Sent from my EVO using Tapatalk 2

 

[Sykotc]

Got my blue 32gig yesterday!!

Sent from my SPH-L710 using Android Central Forums

 

[CoryBantic]

Yeah! Got mine! Woo-hoo

 

[aog3]

I missed my delivery :-(

 

[tippythtsme]

I will NEVER EVER pre-order from Best Buy again! I've called twice trying to get the status of my order that I was instructed to do by a former rep that I spoke with. They had entered an email address that I never gave them and then said that they could not fix it until I received the phone. How am I to receive the phone if I'm not going to get the email to pick it up!?!?!?! Then in store I'm told I cannot pick up the pre-order until I've received the email. I cannot get the words "Samsung Galaxy S3" out before I'm interrupted with them saying WE DON'T HAVE IT. How come all these other people are getting the emails indicating the phone can get picked up, then? I just wanted to get my email fixed so that I'm ready to pick it up when it's available. I'm going to take my chances at picking them up on Sunday in store @ Sprint. I'm going to get a refund or try to exchange for a $50.00 visa GC and take my business to Sprint like I should have done so in the first place. I understand they may be getting bombarded with inquiries about the S3 but that doesn't mean you have to be dismissive about it.