Sprint Pre-order Delivery?
- Thread starter RawisTheGameHhH
- Start date
*fingers crosses*
Yea mine too. ?_? I think that guy from sprint didn't know what he was talking about. Wish he would have just said so instead of getting my hopes up. I really hope it ships today... or better yet just show up on my doorstep.
Sent from my SPH-D710 using Android Central Forums
Sent from my SPH-D710 using Android Central Forums
dbhart5
Active member
- Apr 3, 2010
- 30
- 1
- 0
Hey folks:
I just hung up with Sprint online order support, and was informed that the units have not yet arrived in their warehouse. They expect to get them 19, 20, 21 or 22. Once they get them in we can then expect to receive the phone within 5 business days. WTF?
I of course asked about the 6/21 delivery date, and she told me that "yes, we are sorry, but it may not be available on that date and to check back on the website on Thursday".
Mind you, the agent I spoke to had a very thick accent and I hope she's just been left out of the loop of updated information, otherwise, we've all been punk'd AGAIN by Sprint. (I'm still recovering from the EVO fiasco in May.)
Is there no justice, no peace?
I just hung up with Sprint online order support, and was informed that the units have not yet arrived in their warehouse. They expect to get them 19, 20, 21 or 22. Once they get them in we can then expect to receive the phone within 5 business days. WTF?
I of course asked about the 6/21 delivery date, and she told me that "yes, we are sorry, but it may not be available on that date and to check back on the website on Thursday".
Mind you, the agent I spoke to had a very thick accent and I hope she's just been left out of the loop of updated information, otherwise, we've all been punk'd AGAIN by Sprint. (I'm still recovering from the EVO fiasco in May.)
Is there no justice, no peace?
Then they (Sprint) should remove the blurb about calling this number for questions regarding your order from the my order web page. When you go through them and the menus they don't send you to tech support. So you are not interfering with anyone who truly have issues with their phone.
_______________
Just Flash It !!!
I just got off the phone and was told there is no new update and hopefully they have.more info tomorrow. This is becoming sad. Just give us an answer and not a round a bout one. We all deserve some honesty.
I don't want to turn my reply into a rant, but I'll just shed light as to what has happened in my case.
I preordered the S3 the morning of the 5th over the web. I had tried over the phone and was instructed the only way would be to via the web. I'm ok with that, I've been with Sprint for well over 10-12 years, I've upgraded many phones, I've transitioned many family members and friends over to Sprint's network (with referral's from previous programs). Essentially, a long standing customer of Sprint.
I preordered the 16gb pebble blue on Sprints website. On my plan, there are 3 total numbers (shared everything) which I pay for my mother/father. My credit card's billing address is located at their house and I live in Manhattan.
I preordered using my Amex, put in my billing address, and put in my shipping address. My shipping address is also the address that my monthly Sprint bill is delivered to. I received email confirmation with my 'OY' order number and all is right in the world. I pinned the email up on my email account so it wouldn't get buried. On monday, I'm reading about people looking up their OY order numbers to confirm a tracking number with the expectation that it will ship (and I"ll receive it) on or before Thursday June 21st.
Upon opening the email for the first time, I noticed in the Ship and Pay area of the email to have the address of my parents place and just below it, the billing address as city apartment address. Cause for concern, a bit, but I'd give Sprint a ring.
I am transfered into Order Support who is managing the preorders and was given the following instructions. 1 - Wait until you receive a tracking number, 2 - Call back order support, 3 - Have Order Support change the shipping address to your city address.
I personally feel as if I did nothing wrong and that I shouldn't have to manage any additional part of this process. The greater part to this is, my family is currently away on vacation so no one can retrieve the package. This means it goes back into the system. Also means, I'd be getting this package after the release date which nullifies the whole reason to preorder (to get it before everyone else). Well, I'm ok with that, I don't always need to be first, but the real issue I have is that I have to spend money to travel to retrieve my package ontop of being delayed a few days for an error that wasn't done by myself.
On top of that, to add insult, I'm still paying an activation fee. Essentially, it would have been cheaper for me to not preorder and just walk in store to purchase it. But because Sprint, in partnership with Samsung, to tout it's preorder for a flagship device and hopefully pitch more future preorders by stating that preorders should expect the phone on or before June 21st gives customers the incentive to participate in the preorder program.
I get it, I understand all of it, I just don't understand why such a large company that is taking initial laydown (preorders) has a systematic issue with supply chain management. Is the system in itself, so disjointed, that you can't update an existing preorder with a shipping address that your very own system created in error? I mean, I'm not talking apples and oranges here. For one part, if the system 'swapped' both shipping and billing, then Amex should have rejected the processing of my Amex card because it's billing to the wrong address.
I'm a bit agitated at this process, I've been on with Order Support, Sr Account Executives, and 2nd level support teams for the past 2 days.
I am left with 1 - When I receive a tracking number, to call order support and have them re-route my package to another address and 2 - a claim to have my activation fee waived because of this issue which takes 72 business hours to run through the approval process.
10-12 years and I never had any 'systematic' break downs for a very simple pre-ordering process. It's simply, never happen to me and now that is has, I begin to question things like should we even expect our LTE network at the end of the year. Maybe I'm being a harsh critic to correlate each one, but in this instance I think I'm justified.
I preordered the S3 the morning of the 5th over the web. I had tried over the phone and was instructed the only way would be to via the web. I'm ok with that, I've been with Sprint for well over 10-12 years, I've upgraded many phones, I've transitioned many family members and friends over to Sprint's network (with referral's from previous programs). Essentially, a long standing customer of Sprint.
I preordered the 16gb pebble blue on Sprints website. On my plan, there are 3 total numbers (shared everything) which I pay for my mother/father. My credit card's billing address is located at their house and I live in Manhattan.
I preordered using my Amex, put in my billing address, and put in my shipping address. My shipping address is also the address that my monthly Sprint bill is delivered to. I received email confirmation with my 'OY' order number and all is right in the world. I pinned the email up on my email account so it wouldn't get buried. On monday, I'm reading about people looking up their OY order numbers to confirm a tracking number with the expectation that it will ship (and I"ll receive it) on or before Thursday June 21st.
Upon opening the email for the first time, I noticed in the Ship and Pay area of the email to have the address of my parents place and just below it, the billing address as city apartment address. Cause for concern, a bit, but I'd give Sprint a ring.
I am transfered into Order Support who is managing the preorders and was given the following instructions. 1 - Wait until you receive a tracking number, 2 - Call back order support, 3 - Have Order Support change the shipping address to your city address.
I personally feel as if I did nothing wrong and that I shouldn't have to manage any additional part of this process. The greater part to this is, my family is currently away on vacation so no one can retrieve the package. This means it goes back into the system. Also means, I'd be getting this package after the release date which nullifies the whole reason to preorder (to get it before everyone else). Well, I'm ok with that, I don't always need to be first, but the real issue I have is that I have to spend money to travel to retrieve my package ontop of being delayed a few days for an error that wasn't done by myself.
On top of that, to add insult, I'm still paying an activation fee. Essentially, it would have been cheaper for me to not preorder and just walk in store to purchase it. But because Sprint, in partnership with Samsung, to tout it's preorder for a flagship device and hopefully pitch more future preorders by stating that preorders should expect the phone on or before June 21st gives customers the incentive to participate in the preorder program.
I get it, I understand all of it, I just don't understand why such a large company that is taking initial laydown (preorders) has a systematic issue with supply chain management. Is the system in itself, so disjointed, that you can't update an existing preorder with a shipping address that your very own system created in error? I mean, I'm not talking apples and oranges here. For one part, if the system 'swapped' both shipping and billing, then Amex should have rejected the processing of my Amex card because it's billing to the wrong address.
I'm a bit agitated at this process, I've been on with Order Support, Sr Account Executives, and 2nd level support teams for the past 2 days.
I am left with 1 - When I receive a tracking number, to call order support and have them re-route my package to another address and 2 - a claim to have my activation fee waived because of this issue which takes 72 business hours to run through the approval process.
10-12 years and I never had any 'systematic' break downs for a very simple pre-ordering process. It's simply, never happen to me and now that is has, I begin to question things like should we even expect our LTE network at the end of the year. Maybe I'm being a harsh critic to correlate each one, but in this instance I think I'm justified.
- Dec 28, 2010
- 386
- 37
- 0
hopefully this isnt a forecast for Sprint too
droid-life says "AT&T telling customers June 28 for Galaxy S3 now."
droid-life says "AT&T telling customers June 28 for Galaxy S3 now."
dbhart5
Active member
- Apr 3, 2010
- 30
- 1
- 0
Who asked you for your snarky comments? Go find a better life to live.
Dazo
Well-known member
- Oct 9, 2011
- 78
- 3
- 0
I was told they have received my shipment and it should be shipped within one business day.
Sent from my SPH-D710 using Android Central Forums
Sent from my SPH-D710 using Android Central Forums
Dazo
Well-known member
- Oct 9, 2011
- 78
- 3
- 0
You are one persistent little Droid. @ Your numerous threads. Lol. At least you got your answer. Hope it does arrive tomorrow and they weren't just pulling your leg.
- Dec 28, 2010
- 386
- 37
- 0
As a tribute to everyone's favorite Cheerios(tm) peeing troll, Cubsfan, I decided to call as well to see if we got similar responses. ;-)
The order support individual I spoke with was American (not that it should mean anything) and she said they have been told nothing at all about delays and they are still being told the phones will ship before or on the 21st. Mentioned nothing about later than the 21st. It seemed like she slipped up and said the phones were not in at all, but when I asked her to clarify that she said they were not aware yet whether they physically had them for shipping or not.
Take it for what it's worth.
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