Short and simple. I received a Innocase II combo for my Incredible about a month and a half ago. A few days ago the spring broke on the holster, so I called seidio and asked how I can get it replaced. They asked for proof of purchase which I dont have and explained it was purchased as a gift. They said they WILL NOT exchange it due to no proof of purchase and I explained to them that the phone itself has only been out a few months which means the accessories themselves are only a few months old as well. No reason they shouldnt warranty it. They told me NO. Im just letting everyone know about there horrible customer service. Most companies stand behind there product with or without a proof of purchase, NOT SEIDIO. $30.00 holster and they wont replace it. UNREAL.