Wednesday evening, I noticed that screen touches weren't registering as they should so since I had not restarted the device for awhile I did a power on/off.
When the device restarted, the camera came up. After that, any movement of the device, no matter how slight caused the camera to load.
I couldn't turn the phone off, every move I made caused the camera to continuously reload. I finally found that if I put the device on a flat surface and held it perfectly still I could get it turned off.
Yesterday, after putting it on the table, holding it perfectly still, I was able to do a factory reset, but during the startup wizard process, I had the same issue, every movement, no matter how slight, caused the camera to constantly reload.
Rather than call Verizon and try to explain this strangeness over the phone, I took the device to the local corporate store so I could show this to someone. After about a thirty minute wait, I showed the situation to the rep who agreed they had never encountered this issue before and even she was having some difficulty trying to write it up.
In any event, I have a replacement device on the way. Just thought I would post it here in case anyone else came across the same issue, at least it has been reported to Verizon once so it should now be a known issue.
Guess that's what happens when motion sensors go rogue!
Sent from my RM-860_nam_usa_100 using Tapatalk
When the device restarted, the camera came up. After that, any movement of the device, no matter how slight caused the camera to load.
I couldn't turn the phone off, every move I made caused the camera to continuously reload. I finally found that if I put the device on a flat surface and held it perfectly still I could get it turned off.
Yesterday, after putting it on the table, holding it perfectly still, I was able to do a factory reset, but during the startup wizard process, I had the same issue, every movement, no matter how slight, caused the camera to constantly reload.
Rather than call Verizon and try to explain this strangeness over the phone, I took the device to the local corporate store so I could show this to someone. After about a thirty minute wait, I showed the situation to the rep who agreed they had never encountered this issue before and even she was having some difficulty trying to write it up.
In any event, I have a replacement device on the way. Just thought I would post it here in case anyone else came across the same issue, at least it has been reported to Verizon once so it should now be a known issue.
Guess that's what happens when motion sensors go rogue!
Sent from my RM-860_nam_usa_100 using Tapatalk
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