Stuck Pixel

[spaynex]

Hi, yesterday, I bought a lg g3 verizon version from best buy. I was playing some game and it had a black background, I saw a stuck pixel that is blue and don't know if I should take it back or try and fix it. Its bugging me pretty badly. Thanks!

 

[SpookDroid]

You can try to get it replaced, but I can tell you that's it's 99.9999% certain that they won't exchange it. If you actually read the entire Warranty section, it's in there somewhere that 'dead pixels' are actually common and a single pixel will not warrant an exchange, only a cluster of "X" (depends on the company) dead pixels together or "X" number of scattered dead pixels will count as a warranty-replaceable defect.

I know it's not what you want to hear from a new phone, but it is what it is

 

[spaynex]

You can try to get it replaced, but I can tell you that's it's 99.9999% certain that they won't exchange it. If you actually read the entire Warranty section, it's in there somewhere that 'dead pixels' are actually common and a single pixel will not warrant an exchange, only a cluster of "X" (depends on the company) dead pixels together or "X" number of scattered dead pixels will count as a warranty-replaceable defect.

I know it's not what you want to hear from a new phone, but it is what it is

Well whenever I went to best buy, they said I can take it back before 14 days after purchasing the phone if I don't like it or if somethings wrong.

 

[AKFL3TCH3R]

Say the phone itself was having heating problems and stuff lol. I like to lie my way out of things and it works.

Posted via Android Central App

 

[SpookDroid]

Well whenever I went to best buy, they said I can take it back before 14 days after purchasing the phone if I don't like it or if somethings wrong.

Well, in that case yeah, if you can't stand the dead pixel, just return it. They will most likely charge you the re-stocking fee, though. I'm not suggesting you lie, but exaggerating things a bit MIGHT get you a replacement unit instead

 

[spaynex]

Well, in that case yeah, if you can't stand the dead pixel, just return it. They will most likely charge you the re-stocking fee, though. I'm not suggesting you lie, but exaggerating things a bit MIGHT get you a replacement unit instead

Alright thanks! I'm going to best buy tomorrow because that stuck pixel is bugging me pretty badly!

 

[spaynex]

Say the phone itself was having heating problems and stuff lol. I like to lie my way out of things and it works.

Posted via Android Central App

Ok, I think I will lie a little.

 

[xocomaox]

Restocking fee is $35.00 and you will have to pay this.

 

[codeda]

They don't charge a restocking fee at best buy. You should be good to go. Good luck

Sent from my Nexus 5 using AC Forums mobile app

 

[frank-barnett]

sorry - but with the resolution on the lg3 - i think you would probably have a cluster of pixels off - not one. good luck with the return/exchange- its a great phone and i love it!

Sent from my VK810 4G using AC Forums mobile app

 

[SpookDroid]

I don't know... a blue pixel on a black background is pretty noticeable, even on high-res screens.

 

[rahxephon]

Do at own risk, but you could try running one of those stuck pixel videos. There are several on youtube for example. Bought a refurb zenbook that had a small cluster of pixels in the bottom corner. After running one of those vids with flashing colors and rotating patterns overnight half the pixels seemingly became functional again.

 

[bsannes]

If you are in the 14 days I would take it in for a swap or return.

 

[spaynex]

Update: The stuck pixel disappeared today, so I'm not going to take it.