Suddenly my Huawei P20 stopped being able to play videos.

[Jay Rovers]

Suddenly my Huawei P20 stopped being able to play videos I have saved in Hangouts. They do however play in Hangouts itself. If I save the video and try to play it from my photos / gallery I get an error that says it can't be played. Anyone know how to fix this? Thanks to everyone that may help.

 

[Hermes Hidayat]

Suddenly my Huawei P20 stopped being able to play videos I have saved in Hangouts. They do however play in Hangouts itself. If I save the video and try to play it from my photos / gallery I get an error that says it can't be played. Anyone know how to fix this? Thanks to everyone that may help.

Hi, you said suddenly. Which means it used to be able to play via gallery. But it suddenly just became unable to play via gallery? Did you delete any apps decently? Like Video Player perhaps.