Suddenly very slow data and bad cellular service

[Ned Squiggly]

My phone has been working great for the past 2 years then suddenly within the past week, internet has become so slow that pages time out before they can load. And cellular sevice drops calls and I can't send or receive some texts. I called Verizon but while the rep was running a diagnostics, the call dropped. Strangely, this is all happening at the exact time I'm eligible for an upgrade. I'll be paying my first bill that is $40 less, and was planning on using this phone till it fell apart because there was nothing wrong with it. Any suggestions? Thanks.

 

[mustang7757]

Try doing a network reset in settings

 

[Ned Squiggly]

Try doing a network reset in settings

Thank you. Just tried that and then I restarted the phone. But it didn't change anything. I'll attempt to talk to Verizon again.

 

[mustang7757]

Thank you. Just tried that and then I restarted the phone. But it didn't change anything. I'll attempt to talk to Verizon again.

Ok , your welcome ! Let us know.

 

[B. Diddy]

Was this V30 purchased directly from Verizon, or did you bring it unlocked from somewhere else?

 

[Chuck Finley69]

My phone has been working great for the past 2 years then suddenly within the past week, internet has become so slow that pages time out before they can load. And cellular sevice drops calls and I can't send or receive some texts. I called Verizon but while the rep was running a diagnostics, the call dropped. Strangely, this is all happening at the exact time I'm eligible for an upgrade. I'll be paying my first bill that is $40 less, and was planning on using this phone till it fell apart because there was nothing wrong with it. Any suggestions? Thanks.

I wonder if CDMA 3G being refarmed to 4G/5G LTE only could be problem.

I'm running AT&T branded V30 on AT&T in my area. When 3G has been refarmed to 5Ge, usually I show 5Ge on V30 and my AT&T XR too. However, certain areas in my region, my XR keeps the 5Ge band while the V30 shows 4G LTE instead.

Since 5Ge is really 4GLTE backhaul, I suspect it means V30 is on different band.