Mine doesn't really sync per se - it will allow me to see the phone and make changes to what is on my SD card, but that's it.
If you want to do that - my best luck has been pulling the battery on the phone, then plugging it up to the computer via the USB cable that came WITH the phone - not a different one - weird I know, but I tried a different USB cord and it didn't work.
From there you can make changes to the SD card (adding/deleting folders, adding pictures, ringtones, etc).
Good luck!