Sync with Computer

[1dtb]

I am having a issue with syncing to my mac or my PC. Keep getting this message

I have changed settings and no luck. Mainly trying to load a movie and but may not have it converted to MP4 IS this necessary. Thanks

Sent from my HTC6435LVW using Tapatalk 2

 

[DroidXcon]

I am having a issue with syncing to my mac or my PC. Keep getting this messageView attachment 51341

I have changed settings and no luck. Mainly trying to load a movie and but may not have it converted to MP4 IS this necessary. Thanks

Sent from my HTC6435LVW using Tapatalk 2

Sorry if this seems obvious but did you install htc sync like it asks?

From my Galaxy Note 2 via Tapatalk

 

[1dtb]

Yes I have installed the latest version. HTC sync manager connects. A short while later this appears.

Sent from my HTC6435LVW using Tapatalk 2

 

[DroidXcon]

Yes I have installed the latest version. HTC sync manager connects. A short while later this appears.

Sent from my HTC6435LVW using Tapatalk 2

Is the phone in debugging mode

From my Galaxy Note 2 via Tapatalk

 

[1dtb]

Yes, when I check debugging it connects to the computer, Which is good I am able to music to the DNA but not a video. Can you help, I am looking into a hard drive.

 

[DroidXcon]

Yes, when I check debugging it connects to the computer, Which is good I am able to music to the DNA but not a video. Can you help, I am looking into a hard drive.

Maybe go to device manager find the usb port that has your phone. Right click and uninstall drivers disconnect then reconnect the phone and let it setup the drivers again

From my Galaxy Note 2 via Tapatalk

 

[1dtb]

I may have found an issue, at the very bottom of the MAC install page it says I need Windows Office for Mac, I try all of this again on my windows computer