T-mobile billing issues or norm?

[cgardnervt]

Good day everyone!

I have a quick question for everyone about Tmo's billing cycles and credits.

I just got my first tmo bill lst night but they had charged me $155 rather than the $80 that we should be paying. We get our first 2 lines 2 for $100 and our 3rd line is free. Then we get the insider hook up thats an additional 20% off and it does stack with our other promotions. Nor did we get the $5 per line auto payment credit...

Wow that is a lot of credits! Its a bit confusing at first until you sit down and look at them. So I get it. Anyways I did speak to CS VIA twitter and they said that we should see all of these credits on our next bill PLUS the new credits. So our next bill should only be $5 for the month? Is this normal for Tmo? If so its fine as we are not hard up for cash or anything I just don't want this to become the norm. We left att due to much higher bills and data overages during the summer time when I run with Google music every day during the summer.

Anyways any thoughts or stories about Tmo billing?

Thanks a lot!

 

[drt777]

I've always found that the T-Mobile credits often hit the account 7-14 days after the bill is generated (but before the auto-pay option hits). For me it's always the full-priced bill, then the credits hit, and then the auto-pay option deducts the remainder of the amount due. That said, it generally takes at least one month for this process to fully get underway; arrears credits do always appear (so your $5 estimated bill for next month is probably spot-on).

 

[cgardnervt]

I've always found that the T-Mobile credits often hit the account 7-14 days after the bill is generated (but before the auto-pay option hits). For me it's always the full-priced bill, then the credits hit, and then the auto-pay option deducts the remainder of the amount due. That said, it generally takes at least one month for this process to fully get underway; arrears credits do always appear (so your $5 estimated bill for next month is probably spot-on).

Thank you much! I will see within a months time. Their CS seems to be pretty good for what little I have had to deal with. We have no Tmo store in VT yet so over all its good. We are looking forward to cutting our bill in half of what we had paid for with att!

 

[ShaggyKids]

Make sure to always check your bill. We have gotten our first two bills from them and each time I've had to call and get them to remove international calling which is $25 per month. We don't need that yet it keeps getting added on.

 

[cgardnervt]

Make sure to always check your bill. We have gotten our first two bills from them and each time I've had to call and get them to remove international calling which is $25 per month. We don't need that yet it keeps getting added on.

Great advice! Our current bill looks good minus the credits this month. However, I always monitor our bills in case of these sort of things.The whole "Pay what you see" from their NEXT session was pretty appealing. The savings was just the icing on the cake as well!

 

[LeoRex]

Yeah... I think T-Mobile's billing software has a lot of problems with the constant credits and promotions they run. I snagged two free lines last November, then another free line earlier this month... and things got all screwed up for a bit. Long story short, I had to pay for those two original free lines for a couple of months... but when I logged into my account a week ago after getting a text that they had it ironed out, I found I had an account credit of like $315... an amount that, to be honest, I am not exactly sure how they arrived on. But I'm good with that.

Trust... but verify. So far, anytime I had an issue with my account or the billing, T-Mobile has been excellent about taking care of things. They aren't looking to spring any gotchas on anyone.

 

[cgardnervt]

Yeah... I think T-Mobile's billing software has a lot of problems with the constant credits and promotions they run. I snagged two free lines last November, then another free line earlier this month... and things got all screwed up for a bit. Long story short, I had to pay for those two original free lines for a couple of months... but when I logged into my account a week ago after getting a text that they had it ironed out, I found I had an account credit of like $315... an amount that, to be honest, I am not exactly sure how they arrived on. But I'm good with that.

Trust... but verify. So far, anytime I had an issue with my account or the billing, T-Mobile has been excellent about taking care of things. They aren't looking to spring any gotchas on anyone.

Thank you Leo! I will keep an eye on the bill. As far as their CS...It is amazing! We are adding my in-laws to the plan and they added and activated both of my SIM Cards VIA twitter. Saved me such headaches and time. Then the same rep called me to confirm service and so on. It was the most painless activation ever. Nor did they charge us for it. Even got both sim cards for free. All in all its been a good switch thus far.

 

[LeoRex]

Thank you Leo! I will keep an eye on the bill. As far as their CS...It is amazing! We are adding my in-laws to the plan and they added and activated both of my SIM Cards VIA twitter.

DM'ing TMobileHelp is my go-to avenue for customer support... it's much easier than a phone call.

 

[cgardnervt]

DM'ing TMobileHelp is my go-to avenue for customer support... it's much easier than a phone call.

Same here! I did this weekend. We are currently traveling by the Canadian boarder so I had roaming questions about out of the country and roaming on att on parts of being in the middle of no where. Guess we never get charged for roaming every? Even with data domestic. Pretty amazing! In any case even while traveling TMO has been amazing!

So this is great advice for anyone! Keep them coming!

 

[BayK]

T-Mobile customer support is great. Just call them and explain that you are not happy. They will adjust your price.