T-Mobile Galaxy Note 2: Data Issues

kraski

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Jan 3, 2009
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Problem solving time:

I have a T-Mobile Note 2 with CM 10.2.1 (Android 4.3) and I've been really happy with it. I work from home, so most of my data use is over wifi. While running some errands a couple of days ago, I noticed I'm no longer getting data while not on wifi. I can get full bars or close to it, but showing as the inactive white, not the active blue of Android 4.3. So, there is signal. A friend's stock Nexus 5, also on T-Mo, isn't having the same issue. And phone calls seem to be unaffected. So, here are my mostly novice questions:

1) Are there any settings I should check?

2) If the settings are all OK, are there any apps that might cause issues? Which ones?

3) If it's hardware, what kind of repair cost am I looking at, if I wanted to repair instead of replace?
 

kraski

Well-known member
Jan 3, 2009
116
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Problem solving time:

I have a T-Mobile Note 2 with CM 10.2.1 (Android 4.3) and I've been really happy with it. I work from home, so most of my data use is over wifi. While running some errands a couple of days ago, I noticed I'm no longer getting data while not on wifi. I can get full bars or close to it, but showing as the inactive white, not the active blue of Android 4.3. So, there is signal. A friend's stock Nexus 5, also on T-Mo, isn't having the same issue. And phone calls seem to be unaffected. So, here are my mostly novice questions:

1) Are there any settings I should check?

2) If the settings are all OK, are there any apps that might cause issues? Which ones?

3) If it's hardware, what kind of repair cost am I looking at, if I wanted to repair instead of replace?

And the answer is....

Well, maybe. #1 seems to be the culprit. APN to be precise. The phone has 5 APN presets. One each for Simple Mobile and StraightTalk T-Mo. The other three are native T-Mo.

a) epc.t-mobile.com seems to favor edge settings,

b) fast.t-mobile.com favors LTE

c) there's also an IPv6 fast.t-mobile.com

My phone was on epc, so I played with the choices. That and the IPv6 setting struggle and give up. The regular LTE setting works like a champ. So, if anyone has a similar issue, it looks like APN is the first thing to check.
 

dpham00

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Apr 23, 2011
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Are you on tmobile direct or an mvno?

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
 

dpham00

Moderator Team VP
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Apr 23, 2011
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Contact tmobile they should be able to sort it out.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
 

tube517

Well-known member
Jun 28, 2010
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And the answer is....

Well, maybe. #1 seems to be the culprit. APN to be precise. The phone has 5 APN presets. One each for Simple Mobile and StraightTalk T-Mo. The other three are native T-Mo.

a) epc.t-mobile.com seems to favor edge settings,

b) fast.t-mobile.com favors LTE

c) there's also an IPv6 fast.t-mobile.com

My phone was on epc, so I played with the choices. That and the IPv6 setting struggle and give up. The regular LTE setting works like a champ. So, if anyone has a similar issue, it looks like APN is the first thing to check.

Option B worked for me. But, I have an unlocked AT&T Note 2 and use Tmo sim and changed APN to option B. Also, make sure Preferred Network Type is set to LTE
 

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