T-mobile Galaxy Note 3 Lollipop issue

[Antony Guan]

So, yes I'm late to the party for lollipop on the note 3, but I finally installed it but right after it's done installing, I keep getting the same messages of google play services and process com.google.process.gapps have stopped working! Plus I can't go into the play store, anyone else have this problem? Yes I've restarted the phone several times but how do I fix this problem? Thanks

 

[B. Diddy]

Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-11017

 

[Antony Guan]

I wiped it but nothing happened, same errors keep coming up, so do you have any other ideas other then resetting the phone?

 

[B. Diddy]

Ok, try booting into Safe Mode, to see a 3rd party app is causing the problem. https://support.t-mobile.com/docs/DOC-11473

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