T mobile music freedom not working?

[Mac58]

Wasnt sure where to post this.Last month my streaming services of Google Play music and Pandora counted against my data. This month its doing the same. I'm contacting T-Mobile on matter anyone else having this problem. I have the simple choice 1gb of 4g and unlimited regular data.

 

[B. Diddy]

I'll move it to the T-Mobile forum: T-Mobile - Android Forums at AndroidCentral.com

 

[UJ95x]

Are you sure that it's counting? It's still supposed to show in your "data usage."

 

[Mac58]

I'll move it to the T-Mobile forum: T-Mobile - Android Forums at AndroidCentral.com

Thanks you

 

[Mac58]

Are you sure that it's counting? It's still supposed to show in your "data usage."

Well the problem is once I hit my threshold I get a message from T-Mobile saying I have surpassed my LTE data allowance and I'm throttled down. The music streaming still works fine at LTE speeds but everything else is then throttled to edge. That doesn't make sense to me. Is that the way its supposed to work if the only data being used is from the music streaming service to begin with?

 

[Almeuit]

Well the problem is once I hit my threshold I get a message from T-Mobile saying I have surpassed my LTE data allowance and I'm throttled down. The music streaming still works fine at LTE speeds but everything else is then throttled to edge. That doesn't make sense to me. Is that the way its supposed to work if the only data being used is from the music streaming service to begin with?

Check under your data usage to see what has been using it -- The music shouldn't count that is why it continues at LTE speeds whereas other data is throttled. The other data is things like youtube, facebook, web browsing, etc. What do you mainly do on your phone?

 

[Irish1842]

I noticed today that Google Play Music streaming is now being counted towards my data cap, according to the My T-Mobile app. I haven't had a chance to test any other streaming apps yet. Hopefully it's just a glitch. I'm on the $30/month prepaid plan.

 

[Almeuit]

I noticed today that Google Play Music streaming is now being counted towards my data cap, according to the My T-Mobile app. I haven't had a chance to test any other streaming apps yet. Hopefully it's just a glitch. I'm on the $30/month prepaid plan.

Are you streaming from the Google All Access subscription service or your own music uploaded to Google Music?

 

[Irish1842]

Are you streaming from the Google All Access subscription service or your own music uploaded to Google Music?

Today has been All Access subscription content.

 

[Irish1842]

Just did some more streaming - Pandora works as it should, but Google Play Music (using All Access) is definitely using up data according to the T-Mobile data usage summary. This wasn't happening before today.

 

[Mac58]

I knew I wasn't crazy. This has been happening to me for the last two months. Nothing else is using data. I barely use data on my phone besides to stream music in between commutes to and from work because there is WiFi every where else I am. I contacted T-Mobile and they were of no help whatsoever. The rep said they would research it but the apps should appear ad white listed. I said if they are white listed why can't you see how much data those particular apps are using, and they said their system doesn't do that.

 

[droidfan2014]

You must be using the part of Google music that has your personal music stored. I just tested it myself. The personal music is the culprit

Posted via the Android Central App

 

[Mac58]

You must be using the part of Google music that has your personal music stored. I just tested it myself. The personal music is the culprit

Posted via the Android Central App

No actually I'm not. I'm using only the radio stations and albums stremed through all access music

Posted via the Android Central App

 

[Mac58]

Here is my data consumption as rated on T-Mobile and on my device. Clearly play music is using the most and nearly all of it but it's not being deducted from T-Mobile

Posted via the Android Central App

 

[B. Diddy]

You mentioned that you're on the $30/month prepaid plan, but the unlimited data plan with 1 GB of 4G data that is listed on the website is $50/month: Prepaid Phone Plans | Best Prepaid Cell Phone Plans | T-Mobile. How long ago did you sign up? It's possible that this is considered one of their "Classic" plans, and as such, might not be included in their Music Freedom plan: https://support.t-mobile.com/docs/DOC-10969

 

[Irish1842]

I'm on the $30 plan, the OP is on the 1GB simple choice plan.

Everything appears to be back to normal for me today though, with Google Play Music no longer racking up data in the T-Mobile app. I rebooted my phone last night, but I have no idea of that has anything to do with it. Have you tried reinstalling the app just to see if anything changes? Not sure what else to suggest besides trying to contact T-Mobile again. Sometimes if you hit them up on Twitter (as well as CEO @johnlegere) they'll jump a little higher.

By the way, it shouldn't matter if you're streaming music that you uploaded to Google's servers or not - none of it should count towards data usage with T-Mobile as long as it's coming from the Google Play Music app.

 

[B. Diddy]

I'm on the $30 plan, the OP is on the 1GB simple choice plan.

Sorry, was getting a bit confused there.

 

[Irish1842]

Sorry, was getting a bit confused there.

No worries, too many plans out there!

 

[Mac58]

I'm on the $30 plan, the OP is on the 1GB simple choice plan.

Everything appears to be back to normal for me today though, with Google Play Music no longer racking up data in the T-Mobile app. I rebooted my phone last night, but I have no idea of that has anything to do with it. Have you tried reinstalling the app just to see if anything changes? Not sure what else to suggest besides trying to contact T-Mobile again. Sometimes if you hit them up on Twitter (as well as CEO @johnlegere) they'll jump a little higher.

By the way, it shouldn't matter if you're streaming music that you uploaded to Google's servers or not - none of it should count towards data usage with T-Mobile as long as it's coming from the Google Play Music app.

I will try contacting via twitter. Its a shame contacting their actual customer service got me no where but twitter might get me further. So far today it has still be counting against my data

Posted via the Android Central App

 

[Irish1842]

I will try contacting via twitter. Its a shame contacting their actual customer service got me no where but twitter might get me further. So far today it has still be counting against my data

Posted via the Android Central App

That's too bad. I hope you're able to get some answers. Let us know how you make out. I'll chime in if I see the same problem happening again on my end too.