T-Mobile prices

[Kilroy672]

I got to thinking and I read somewhere whenever these phones do go live for pre-order that's when all the EIP prices will be adjusted for the jump program. Or on March 6th that's when the EIP prices go into effect.

 

[msm0511]

I got to thinking and I read somewhere whenever these phones do go live for pre-order that's when all the EIP prices will be adjusted for the jump program. Or on March 6th that's when the EIP prices go into effect.

I've seen them in the past adjust JoD pricing after pre-order starts, but before release.

 

[Dualmonitors]

to add insult to injury, every year when i upgrade from the previous Galaxy flagship phone to the next flagship phone, i get told that for Jump on Demand, you can't do it online via the website. they always tell me that you have to call their 800 number.

so every year, i sit in front my computer to try it on their website, confirm that it cannot be done, then call in. it takes a very long time on the phone, but it gets done. almost always, the representative neglect to upgrade me despite the decades-long tenure i have with TMobile. it is always too late to do anything about it once the order is in.

so...every year, i get my phone roughly 1-2 days later than all the other folks who got their 2-day delivery upgrades.

poor customer service if they want customer retention.

 

[msm0511]

to add insult to injury, every year when i upgrade from the previous Galaxy flagship phone to the next flagship phone, i get told that for Jump on Demand, you can't do it online via the website. they always tell me that you have to call their 800 number.

so every year, i sit in front my computer to try it on their website, confirm that it cannot be done, then call in. it takes a very long time on the phone, but it gets done. almost always, the representative neglect to upgrade me despite the decades-long tenure i have with TMobile. it is always too late to do anything about it once the order is in.

so...every year, i get my phone roughly 1-2 days later than all the other folks who got their 2-day delivery upgrades.

poor customer service if they want customer retention.

You can order JoD through TMo Help on Twitter.

 

[Dualmonitors]

I've seen them in the past adjust JoD pricing after pre-order starts, but before release.

i don't get this: then that means for all of us pre-order folks, we're being penalized for pre-ordering?

that defies reasoning.

wouldn't enthusiasts, or enthusiastic clients, be typically rewarded, rather than being penalized?

confused.

 

[durandetto]

Cell phone carriers only care about new activations. I'm pretty sure retention is very low on their list. Cable companies are the same way. I doubt the word loyalty even shows up in their handbook.

 

[msm0511]

Cell phone carriers only care about new activations. I'm pretty sure retention is very low on their list. Cable companies are the same way. I doubt the word loyalty even shows up in their handbook.

I worked for a cable/phone/internet company for a while, and unfortunately you're correct. All they care about it getting more money to the point that no matter the issue the customer called in with we had to push a sale. Even if their service wasn't even working we had to push a sale.

 

[Dualmonitors]

I worked for a cable/phone/internet company for a while, and unfortunately you're correct. All they care about it getting more money to the point that no matter the issue the customer called in with we had to push a sale. Even if their service wasn't even working we had to push a sale.

Ugh. with all the positive comments about John Legere, how was he able to have so many favorable comments when this level of lack of care of all the decades-long clients are displayed?

shocking!

 

[Mike Dee]

As most reviewers are saying 5G phones are going to be expensive. I don't expect to see any major trade-in discounts like we have seen in the past. I maybe wrong we will see. If I had the option I would save $200 and good incentives and not have 5G.

5G doesnt add that much to the price. It's all the other bells and whistles they add to some of the 5G models.

 

[hasasimo]

Ugh. with all the positive comments about John Legere, how was he able to have so many favorable comments when this level of lack of care of all the decades-long clients are displayed?

shocking!

I've had a wonderful experience with T-Mobile, with one notable exception in my 7 years with them. But, it has most definitely been the exception. Literally every other company I've dealt with for any reason has been all about pressuring me into a sale. It's really overtaken our culture and permeated more than just business. It's both disgusting and dangerous.

 

[msm0511]

Ugh. with all the positive comments about John Legere, how was he able to have so many favorable comments when this level of lack of care of all the decades-long clients are displayed?

shocking!

I didn't work for T-Mobile, so I can't say for sure how their reps are trained. I was more referring to the point about retention not being important to cable companies. FWIW I've consistently had great customer service with TMo as long as I use TMo Help on Twitter. It's been years since I actually called in b/c the customer service over the phone has gone downhill.

 

[Mike Dee]

I got rid of JoD when phones started getting more expensive to the point they have huge down payments, but 849.99 down is flat out crazy!!! FWIW I'm on their top tier credit-wise, and never missed a payment. I've only been back with them for about 4 years though. Maybe a shorter time is why I've never been offered anything other than the advertised pricing.

I do my own jump on demand.

Sell or trade one, buy one.

 

[Mike Dee]

That sounds like Jump instead of Jump on Demand. I always thought it was a dumb naming scheme to have 2 upgrade programs with such similar names.

They should call one leap on demand but look before you leap.

 

[msm0511]

They should call one leap on demand but look before you leap.

Your dad joke game is on point tonight.

 

[Mike Dee]

Your dad joke game is on point tonight.

It's either that or talk about which lousy color to buy.

 

[Dualmonitors]

despite me being a decades-long client, i am just thinking out loud:

has anything thought about the pros and cons of jumping...to another mobile provider?

if TMobile is abandoning their loyal, long time clients who have been clients for many years, PLUS abandoning those who continue to keep buying top of the line phones via Jump on Demand, what's the benefit of staying, IF there is an incentive to jump to another provider?

again, just thinking out loud. i have been with TMobile for so long that i haven't looked at anyone else's plans and their pros and cons financially.

 

[RaRa85]

They should call one leap on demand but look before you leap.

 

[durandetto]

I didn't work for T-Mobile, so I can't say for sure how their reps are trained. I was more referring to the point about retention not being important to cable companies. FWIW I've consistently had great customer service with TMo as long as I use TMo Help on Twitter. It's been years since I actually called in b/c the customer service over the phone has gone downhill.

Twitter help is probably the best place to get good customer service for any company. Bad social media coverage for a company can be disastrous. I've had good luck with tmo help on Twitter. They're the ones who always get me the bill credits to make up for the high down payments.

 

[durandetto]

despite me being a decades-long client, i am just thinking out loud:

has anything thought about the pros and cons of jumping...to another mobile provider?

if TMobile is abandoning their loyal, long time clients who have been clients for many years, PLUS abandoning those who continue to keep buying top of the line phones via Jump on Demand, what's the benefit of staying, IF there is an incentive to jump to another provider?

again, just thinking out loud. i have been with TMobile for so long that i haven't looked at anyone else's plans and their pros and cons financially.

I'm currently shopping around but I have over $1500 in devices to pay off and Verizon doesn't offer any port in credit and I'm not a fan of att.

 

[wookiee2cu]

You've been able to preorder through t mobile without paying anything?

If they allow you to pay with nothing down then your monthly payments will just be more, they will get their money from you one way or another