T-Mobile S9 Users: Is your T-Mobile app crashing in the background?

[queenren]

I'm having an issue where the T-Mobile app keeps force closing in the background and I didn't even know it was running. It happens to me at least a couple of times a day - I'll get the dreaded error message "T-Mobile app has stopped" and I get the option of stopping the app or sending feedback.

The problem is I can't uninstall the app (to reinstall it) and if I force close it myself, it will start right back up. I actually use the app to check my bill, so I don't necessarily want to get rid of it. I just want it to stop crashing in the background.

 

[Almeuit]

Are you able to disable it? It usually runs in the background all the time.

 

[queenren]

Are you able to disable it? It usually runs in the background all the time.

Nope. The disable button is greyed out.

ETA: I turned off the background data usage setting, so hopefully that may help.

 

[Almeuit]

Nope. The disable button is greyed out.

Well crap. This app may be able to disable it.

https://play.google.com/store/apps/details?id=com.powermanager.batteryaddon

 

[queenren]

Well crap. This app may be able to disable it.

https://play.google.com/store/apps/details?id=com.powermanager.batteryaddon

I'll try that if the data setting doesn't help. Thank you!

 

[Philipmom]

Mine crashes all the time as well. Certainly annoying.

 

[LCW]

T-mobile S9 here. T-mo app seems stable. Hasn't crashed.

 

[queenren]

Turning off the background data setting seems to have fixed it...I hope.

 

[Philipmom]

There's an update for it today in the play store. Hopefully that fixes things.

 

[henryfool3]

been having the same problem, for a while now.

here's hoping the update stops it.