"tap to wake-up screen" feature

[lgbalfa]

Previously on this phone, I had the "tap to wake-up screen" enabled.

Now, it is not working.

I cannot find the setting now either.

Any help?

Thanks

 

[lgbalfa]

Can anyone assist?

Thanks

 

[Javier P]

Do you have Moto Display enabled in the Moto app?

 

[Javier P]

Are you referring to this feature?

 

[lgbalfa]

I do not even have an icon for "MOTO DISPLAY".

The screenshot that you just posted, is that from a G7 Power?

Thanks

 

[Javier P]

I do not even have an icon for "MOTO DISPLAY".

The screenshot that you just posted, is that from a G7 Power?

Thanks

The Moto app is standard in most Moto models, but no, this is from the G7+. The app is called just Moto.

 

[lgbalfa]

When I click on that icon, it does not bring me or give me the option to select "Peek Display".

 

[lgbalfa]

Here is what I get when I select the "MOTO" icon.

 

[lgbalfa]

As you can see there is no "Peek Display".

 

[Javier P]

Toys is what I found about the 7 Power and Moto Display.

https://support.motorola.com/us/en/solution/MS136626

 

[lgbalfa]

Open the Moto app, Select the Features tab, and touch Moto Display.

I do not have the option to select the Features tab.

 

[Javier P]

Is this an unlocked phone or a branded/Verizon model?

 

[lgbalfa]

Branded Verizon.

 

[Javier P]

It's possible that Verizon removed this feature. Not sure what else to suggest, sorry.

 

[lgbalfa]

OK, thanks.

I'll check at the store.

 

[Javier P]

OK, thanks.

I'll check at the store.

Please, let us know what you find out.

 

[lgbalfa]

Will do.

Thanks

 

[lgbalfa]

My MOTO app is version: 9.0.38 and it does not have the option for the "Peek Display".

I did notice the older version: 9.0.28 does offer the "Peek Display" option.

What version do you have?

I guess they got rid of it with the newer version?

Thanks

 

[Javier P]

Re: "tap to wake-up screen" feature

Sorry for the delay. My version is 9.0.38 as well. Probably a carrier restriction.

 

[Scott337]

Re: "tap to wake-up screen" feature

I don't think Verizon removed (or ever removes) any Moto App functionality. Even my father in law's budget Moto E6 has Peek Display. All four of out different Moto Z phone's on Verizon still have Peek Display. It sounds like your Moto app became corrupted somehow. Have you tried clearing the Moto app cahe and restarting the phone?