Text Message Notifications on Lock Screen

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A

Android Central Question

My wife and I both purchased Note 9's on the same day and are running the same software. When she receives a text message the lock screen lights up and shows a preview of the message. When I receive a text message my lock screen lights comes up black with a blue border around it and I get a very small pop-up on the top of the screen.

Q: How do I get my text message notification on the lock screen to look like hers?

I have played with and adjusted every setting imaginable on Settings > Lock Screen > Notifications and I cannot for the life of me figure out how to get my text message notification/preview on my lock screen to look like hers.

Anyone know what I'm missing?
 
Make sure in the lock screen: notification that the view style is set to show details and the hide content is off.

Are you using the Samsung messages app?
 
I also have the edge lighting active for texts, but that doesn't affect the text showing in a small popup. It only affects the edge light notification.

The show details on lock screen will allow the small popup window to show the text info for a few seconds
 

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