Oh these freaking people/company are somethin else let me tell ya....
yeah after be texting a buddy of mine at 11 am eastern time finally ended up on the landline to see what was going on because obviously hadn't replied back..
just keep repeating to yourself, rooted, F android, 35 a month unlimited.
I'm not even gonna bother to call this in.. all they did for me from another issue I had was give me extra minutes anyway