TextFree... Can one recieve a call in real time?

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Android Central Question

Have the HTC 526 Android 5.1. Have made dozens of outgoing calls but I find that, for an incoming call, I can see an 'incoming' graphic but cannot pick up. Perhaps this is not part of the offer or there is a charge for outgoing calls. Have submitted two support cases with no reply. Hoping for guidance
 
Walk into the carrier's store with the phone and ask for assistance. The incoming call should ring the phone - unless you have it set to send all calls to voicemail. (If you do, they'll find out and reset it for you.)
 

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