trusting a Verizon store Rep, even a "manager" is akin to trusting a Walmart assoiciate to help you find the black olives. totally a crapshoot. I listen to Verizon Reps to giggle to myself, and occasionaly have a debate about the specs of "their" phones. sadly, the average verizon rep/manager knows "slightly" more than the average consumer, just enough to get you to buy that pretty new smartphone. I've actually helped customers who were in the store make decisions on their phone, contrary to what the sales rep Just told them a few minutes ago. Now, this is NOT to say that ALL Verizon Reps/managers don't know their products, I would just venture a guess that 75% of them truly don't.