The phone does not enter the download mode

[Android Central Question]

Hi, since yesterday I keep struggling with a phone Samsung Note 4 (SM-N910U) phone I had for a long time but now I said to see what happens to it and I noticed that it's infected with "PornClub" and I keep struggling to get into download mode so I can reinstall the firmware, I tried all variants home + volume up + Power / home + volume down + power, but does not work takes me in a menu Factory Mode and after I see some stuff in Chinese I tried to translate with Google translate But he didn't write anything to download mode just wrote of tests and that's if anyone had any idea how I could get into , if anyone had any idea how I could get into download mode I would be very grateful, Thanks

 

[mustang7757]

You try with cable between the computer and phone volume down power button same time after you power off before the screen starts?
I'll leave a Link to register so you can communicate here, As a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154